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Promo Code
  • I haven't received my gift voucher?
  • 1. Please check your junk folder 2. Please ensure you entered the correct email address into the website. 3. Please email giftvouchers@village-hotels.com and we will re-issue your voucher code within 72 hours
  • How do I redeem my gift voucher?
  • You may redeem your Village Gift Voucher at any participating Village Hotel in in England, Scotland or Wales. A full list of Hotels can be found at www.village-hotels.co.uk. You may redeem your Village Gift Voucher in part. If you do, the remaining balance shall remain on the original Village Gift Voucher and may be applied to future purchases. Change will not be given. You may check the balance on your Village Gift Voucher by visiting www.showmybalance.com and following the online instructions.
  • Do I need to reserve?
  • Please use the website to reserve your table in the restaurant. You don't need to reserve if you're dining at The Village Pub.
  • Should I bring my gift voucher with me?
  • Yes. Either show your evoucher on your phone or print the voucher and bring it with you when you dine or stay at Village Hotels.
  • When does my voucher expire?
  • Your Village Gift Voucher will expire 12 months from the date it was purchased. Extensions to the voucher's term of validity are not allowed. We reserve the right to cancel your Village Gift Voucher if we suspect it is being used fraudulently or in breach of these Terms and Conditions. We may suspend or terminate this agreement at any time by giving you reasonable prior notice.
  • Purchasing a gift voucher
  • The minimum purchase is £20 and the maximum purchase is £500. The transaction reference on your credit card statement will refer to Village Hotels. If a Village Gift Voucher is delivered with a higher value than the price that was charged to the credit or debit card, we reserve the right to cancel the Village Gift Voucher and re-issue a Village Gift Voucher to you for the correct purchase price. We are not responsible for any lost or stolen Village Gift Vouchers.
  • I have lost/damaged my gift voucher
  • You should take care of your Village Gift Voucher and treat it like cash. Village is not responsible for lost or stolen Village Gift Vouchers.
  • Can I resell my voucher?
  • You may not sell your Village Gift Voucher. We reserve the right to cancel any Village Gift Voucher that we suspect has been resold or obtained in connection with an unauthorised sales or promotional activity.
  • I need to speak to someone about my voucher
  • If you need assistance or if you have any enquiry relating to your Village Gift Voucher, you can use the Contact Us facility at www.VillageHotels.com or call Customer Care on 01925 906453.
  • Is my data protected?
  • When you purchase your Village Gift Voucher at www.village-hotels.co.uk, you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information and details of how we hold your data can be found in our privacy policy at https://www.village-hotels.co.uk/privacy-policy.
  • I would like to see the full T&C's
  • The full terms and conditions can be found at www.village-hotels.co.uk/tcs/