Best Rate Guarantee
Whenever you make a room reservation for a Village Urban Resort, through our website, through our Central Reservations team or direct with our hotels, we guarantee that you will receive the best publicly available rate for that hotel. If you do find a lower rate at the same hotel, we'll match it and give you an extra 10% discount, we promise.
We will match the hotel rate if the following conditions are met:
- You have contacted us within 24 hours of making your booking using the Best Rate Guarantee Claim Form.
- The other hotel rate is bookable online and is still available when we check.
- The other hotel rate is subject to the same booking conditions, this means:
- It is the same hotel
- It is the same room type
- It is for the same check-in and check-out dates
- It has identical room and rate conditions (including the meal plan, deposit policy, cancellation policy, etc).
If we can't match the rate of the other deal because one of the above conditions is different, you still keep your existing reservation.
Our Best Price Guarantee offer does not apply if:
- You book through a website that doesn't reveal which hotel you’ll be staying at until after you've booked.
- You book a packaged rate.
- You book a non public rate.
- You do not contact us until after you have checked in.
Best Rate Guarantee Claim Form
Making a claim is easy with Village Urban Resorts Best Rate Guarantee.
Just click on Best Rate Guarantee Claim Form (PDF), print it out, fully complete, scan it and email it back to Villagehotels.firstname.lastname@example.org .Village Urban Resorts will contact you within 24 hours of submitting your claim.