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HAVE A QUESTION ABOUT CHRISTMAS?

  • What events are taking place at Village this year?
  • This year Village Hotels have a full calendar of festive events taking place throughout December - including Christmas Wonderland Party Nights with live entertainment and late bar; Tribute Acts; Festive menus for Christmas Day & Boxing Day; New Year's Eve ...and more! For details of the full programme visit https://www.village-hotels.co.uk/christmaswonderland/
  • Is there a maximum no. of people I can book for?
  • We anticipate the full relaxation of Covid restrictions for Christmas 2021. Subject to availability, there will be no restriction on party size with larger parties being allocated multiple tables. Our event spaces can also be hired out for private events for up to 400 people (capacities vary by location). In the event that government guidelines are in place, Village Hotels wll abide by such guidance and notify guests accordingly.
  • Can I book a private party at Village?
  • Yes - as well as the calendar of events throughout December, our party rooms and event spaces are available to hire for private events. To discuss your requirements please email us at christmas@village-hotels.com.
  • Will I get a refund if the event is cancelled due to covid?
  • Yes, the Force Majeure clause in the terms and conditions will mean a full refund will be issued should Village Hotels need to cancel your event for any reason.
  • Is a deposit required?
  • A non-refundable deposit of £10 per person will be required at the time of booking for all festive events. To secure the booking, the final balance should be paid no later than 31st October 2021. In the event of a booking being made after 31st October 2021, the full payment is required at the time of booking. Payments can be made at any time by logging into your online account and hitting the 'Pay Now' button. To log into your account visit [URL needed!]
  • How do I pay my final balance?
  • Payments can be made at any time by logging into your online account and hitting the 'Pay Now' button. To log into your account visit [URL needed!]
  • Can I cancel my booking?
  • In the event that you have to cancel your booking the following terms shall apply - for bookings made before 31st October 2021, Village is entitled to retain a £10 deposit per person for each booking. If you have paid more than the deposit before 31st October 2021 then Village agrees to refund the balance, minus the £10 deposit per person. Any bookings made from 01 November 2021 are non refundable. Please note that the above terms do not apply to accommodation bookings.
  • What age can I buy a child ticket?
  • Children 2 years and under eat free. Child tickets can be purchased for children 14 years and under
  • Can we pre-order drinks?
  • Yes, drinks can be purchased in advance for Christmas Wonderland Party Nights and Tribute Events. Pre-orders can only be made at the time of booking.
  • When will food orders be taken for Christmas Day, Boxing Day and New Year's Eve?
  • Guests booked to attend our events on Christmas Day and Boxing Day will be contacted in advance to place food orders for all guests who will be attending. Please ensure you supply a valid email address at the time of booking, so that you can be contacted.
  • Will Santa make an appearance on Christmas Day?
  • Yes, provding Covid restrictions are not in place for Christmas 2021, Father Christmas will make a visit to Village Hotels on Christmas Day.
  • Will tables be dressed for Christmas Day?
  • Yes, guests will enjoy our 'Winter Wonderland' theme for 2021, making you feel festive with crackers and decorations.
  • Is there a time limit in place on table reservations?
  • Guests attending our Boxing Day and New Year's Day lunches will be allocated a 2 hour window to dine (2 sittings being served). On Christmas Day and New Year's Eve guests are welcome to relax and enjoy their festive feast for as long as they wish (within event operating hours).
  • Is there a children's menu?
  • Yes - a Young Person's Menu is available for those aged 3-12 years. Children 2 years and under eat free from the Young Person's Menu. View our menus at villagehotels.com/christmaswonderland
  • What age restrictions are in place for child tickets?
  • Child tickets can be purchased for children aged 3- 12 years old. Children 2 years and under eat free.
  • What covid measures are in place to keep us safe?
  • Village Hotels has implemented a full range of measures to keep guests safe - please visit www.villagehotels.com/stay-safe to find out more.
  • Are there any family friendly events?
  • Families are welcome to join the festive celebrations on Christmas Day and Boxing Day. Christmas Party Nights, Tribute Events and New Year's Eve celebrations are strictly adults only.
  • Can I get a discount on accommodation for my event?
  • Yes - festive event bookers receive a 10% discount on accommodation bookings, on the night of their event. Full details will be provided, including details of how to book, on your booking confirmation email. In addition, a special new year's eve package is available to book which includes event tickets and accommodation. Take a look at villagehotels.com/christmaswonderland for details.
  • I have special dietary requirement - what are my food options?
  • If you or any of your party have any special dietary requirements, including food allergies or intolerances, please inform Village and we will endeavour to accommodate your requirements. A vegetarian option is available for all events. Village cannot guarantee that dishes do not contain nuts or nut derivatives or that fish products are totally free from bones.
  • How many people can sit at a table?
  • We anticipate the full relaxation of Covid restrictions for Christmas 2021 and therefore do not envisage any restrictions on number of people per table, subject to space and availability in the Inspiration Suite. Please note that large groups may be assigned multiple adjacent tables. In the event that government guidelines are in place, Village Hotels wll abide by such guidance and notify guests accordingly.
  • Does Village accept cash payments?
  • No - Village Hotels is a cashfree venue, unfortunately cash can no longer be accepted at our hotels. All major credit cards can be accepted.
  • What food will be served at our event?
  • Menus for all event types can be downloaded at villagehotels.com/christmas. Pre-orders for food are required for all events where a choice menu is offered (customers will be contacted by email before the event to confirm your food choices). Where a food order is not provided a set meal of the day will be served.
  • Can I use my Village Gym or VWorks discount at festive events?
  • Ticket prices are not discounted for Village Gym or VWorks members, however members are welcome to use their discount for drinks on the night of the event at the event bar and Pub & Grill. Please be aware that member discounts cannot be applied to pre-ordered drinks packages for party nights and tribute events at the time of booking.