VILLAGE SPA ANNOUNCEMENT
It is with a heavy heart that we inform you that all Village Spas will close their doors forever on 31st December 2020.
We understand this will come as very disappointing news to our wonderful customers and that you may have lots of questions about pre-booked treatments, gift vouchers and deposits paid already. We have tried to answer some questions below but for any other questions and queries regarding your Village Spa please contact us via email at villagespaleeds@village-hotels.com or call the team on 0113323 6150.
I HAVE A BOOKING BEFORE 31st DECEMBER 2020
Please be assured your booking will remain unaffected and you should attend as planned.
I HAVE A BOOKING AFTER 31st DECEMBER 2020
If you have a booking after our closing date then our spa team will be contacting you over the next couple of weeks to confirm the cancellation and return any monies already paid. But you are very welcome to contact them yourself using the details above.
I HAVE A GIFT VOUCHER
All our gift vouchers (starting with M8 or T8) that were due to expire between 1st March and 30th September this year have been extended until 24th December 2020, and can still be used at any of our 11 Village Spa locations. Although our gift vouchers are non-refundable, as per the T&Cs, they can still be used towards any treatment or products of your choice on or before 23rd December 2020. If you have a village spa voucher with an alternative number please contact us with the details so we can advise you of your options accordingly.