VILLAGE SPA CLOSED
It's with a heavy heart that we say that Village Spa Hyde will not be reopening.
We understand this will come as very disappointing news to you and that you may have lots of questions about pre-booked treatments, gift vouchers and deposits paid already. We have tried to answer some questions below and for all other questions and queries regarding these locations please contact us via email at email@example.com.
Please do not try to contact the spa directly.
I HAD A BOOKING
If you had a booking during lockdown that we couldn't fulfill and you had a deposit against it you have three options:
If you choose to use the deposit for a treatment in one of our reopening spas we will double its value making your treatment HALF PRICE.
If you choose to use the deposit towards products from your closing spa we will offer you a 20% discount and deliver them to your door for free.
Or you can simply request a refund.
I HAD A GIFT VOUCHER
All our gift vouchers have been extended until 24th December 2020 and can be used at any of our Village Spa locations. Although our gift vouchers are non-refundable as per the T&Cs they can still be used towards treatments or products and there are two options we can offer you:
If you choose to use the gift voucher for a treatment in one of our reopening spas we will double its value making your treatment HALF PRICE.
If you choose to use the gift voucher towards products from your closing spa we will offer you a 20% discount and deliver them to your door for free.
I HAD A GROUPON OR WOWCHER VOUCHER
Please contact the merchant directly where you can either exchange the voucher to use it at one of our other spa locations, or you can request a refund.
We are extremely sorry for any inconvenience this may cause you and hope you understand that we have had to make some very hard decisions during this very challenging time to our business.
To find out more about the spa locations reopening visit www.village-hotels.co.uk/spa and to find out what we are doing as a company to keep our customers and teams safe when we reopen visit www.village-hotels.co.uk/stay-safe.