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Village Spa Special Conditions 


To help stop the spread of COVID-19 and support public health we are required to collect contact information for all customers and visitors to Village Hotels. NHS Test & Trace require us to collect this data from the lead booker of each group or party and record the time, date, name & contact number. NHS Test and Trace will ask us for these records only where it is necessary, either because someone who has tested positive for COVID-19 has listed our premises as a place they visited recently, or because our premises have been identified as the location of a potential local outbreak of COVID-19. Your data will be kept only for this purpose and will be retained securely for 21 days and shared securely with the NHS if required.

Please note that Village Hotels are taking all Government guidance and legislation into account in the operation of its facilities during the Covid-19 pandemic. This means that there may be some changes to the usual facilities offered by Village Hotels and unfortunately some facilities may remain closed during this time. Find out more here

These terms of use refer to the following additional terms, which also apply to your use of our site:


All prices for spa treatments are quoted in pounds sterling (£) and such prices are subject to change at any time at our sole discretion.

Scheduling An Appointment

To schedule an appointment for your Village Spa treatment, please contact our spa reception or book online via our website

To ensure your preferred time and specific spa treatment are available, we recommend that you book your spa treatment in advance.

All spa treatments and packages require a 50% (fifty per cent) deposit to be paid at the time that you book your spa treatment. This is 100% (one hundred per cent) at Village Spa Newcastle.

Your spa treatment timings as advertised in the brochure includes before and aftercare as a complimentary service.

Arrival Time

Please allow sufficient time before your spa treatment is due to begin to allow you to complete a spa consultation form. We recommend you arrive at least 15 (fifteen) minutes before your spa treatment is due to start so that you can relax. For spa day bookings we recommend you arrive 2 (two) hours before your treatment time to change, relax and enjoy the gym and pool facilities before your treatments.

Please be advised that late arrivals will result in a reduction in your spa treatment time.

Leisure Facilities And Access

Guests who have booked a spa day package will be offered a robe and towel for use during their spa day. For direct bookings this is free of charge, for bookings via a third party this is subject to a £5 charge. And for both options we require a bank card as a deposit which is held in a CardSafe for the duration of your visit.

Guests who have not been before will also be shown around our changing and fitness facilities including pool area by one of the spa team.

Village Gym is a state-of-the-art leisure club with the latest fitness equipment and a variety of fitness classes. You can book fitness classes at the spa reception ahead of your visit. Gym facilities are available to (a) spa day guests, (b) spa break guests, (c) certain Village Hotel residents and (d) Village Gym members.

We offer Village Spa flip flops for a small charge of £3 or our guests are welcome to bring their own indoor flip-flops for use around the pool area.

Our child free pool times are 12noon-2pm daily, please ensure you factor this into your spa day if you are wanting a relaxing pool experience.

Spa Lunches

With spa day packages, light lunches will be held in our Village Hotel food and beverage areas. We highly recommend you to be fully clothed whilst in these areas.

Children’s Policy

We are delighted to offer spa treatments to young adults over the age of 16 years old. We require signed permission from a parent, guardian or responsible adult of the young person during the treatment consultation process, in respect of anyone under 18 years old. We do not offer any treatments to children under 16yrs old.

Cancellation Policy

Please note that, if you do not provide us with at least 48 (forty eight) hours’ notice of your request to cancel or re-arrange your spa day or treatment booking, your deposit will not be refunded. For spa day group bookings of 5 or more guests, to cancel or reschedule your booking we require 7 days notice prior to your booking date. If you do not provide the required notice, your deposit is again subject to forfeiture.

Health Conditions

It is your responsibility to advise us of any health or medical conditions, allergies or injuries that you suffer from, which could affect your choice of spa treatment, when booking your spa treatment with us. In certain circumstances, we may require you to provide a doctor’s note before we are able to provide any spa treatments to you.

If we have not been made aware prior to your visit, and we deem that it is necessary to have a doctor’s note based on your health or medical conditions, allergies or injuries, we may refuse to provide any spa treatments to you.


We have specially designed spa treatments for expectant women who are past their first trimester (being the first 3 (three) months of their pregnancy) or who are nursing mothers. Please allow our spa team to guide you in selecting which spa treatments are most suitable for you.


It is your responsibility to ensure that all of your personal possessions and valuables are kept safe and secure at all times whilst visiting Village Spa. We accept no responsibility for the loss of, or damage to, your personal possessions and valuables, unless such loss or damage is caused by us.

GYM Member Discount

All members are entitled to a 25% discount off full price treatments Sunday-Thursday. This discount cannot be used in conjunction with any other offers or promotions unless specified.

Village Spa, Deluxe, Super Deluxe and Pregnancy Spa Days

This offering is subject to availability and is available to over 18s only. It is your responsibility to advise us about any health and/or medical conditions that you suffer from at the time of your booking. To book this offering, please book in person at our spa reception or by calling your local spa. Normal cancellation policy applies, in accordance with clause 7 above.

Village Spa Rewards

We offer a ‘Village Spa Rewards’ loyalty points scheme within our current booking system. 1 point is awarded for every £1 spent on spa treatments. You can then redeem your points against future treatments at the following values: 250 points = £5 off, 500 points = £10 off, 1000 points = £25 off. You must state that you wish to use your loyalty points when booking a treatment with this discount and the booking is subject to availability. This service is offered at our discretion and may be removed at any time without notice.

Village Spa

Gift Vouchers Village Spa monetary, spa day and experience gift vouchers can be purchased direct from all Village Spa receptions. They are valid for 6 months from the date of purchase. They can be redeemed against treatments or products from the spa reception within the validity period. They are non-refundable. Vouchers past the expiry date stated on the reverse are invalid and cannot be used.

Village Spa Offers

All spa offers have their own T&Cs which can be found on the individual offer pages. All the above T&Cs also apply to these offers unless specified otherwise.