A message from our CEO, Gary Davis
On Monday 23rd March, the UK Government announced new measures to help contain the spread of Covid-19, including a restriction on all but essential travel and the closure of many public spaces, including hotels. It is with regret that we will be closing our hotels with immediate effect.
I appreciate this will raise questions for many of our guests and I would ask for your patience and understanding during this difficult time. Our customer services team is working hard to answer the increased volume of questions we are currently dealing with. It may take a little longer than usual to talk to our team, but we are available online here. We will answer all questions as quickly as possible.
During this difficult time we are adopting new flexible cancellation terms - details can be found here.
I want to take this opportunity to thank all our friends of Village for your ongoing support and loyalty. Please be reassured that we see this as a temporary situation. We are very much looking to the future and look forward to welcoming our guests back as soon as we are able.