IT PAYS TO BOOK DIRECT

The majority of our hotels don't have any height restrictions. There are some restrictions in certain areas of our car parks at Village Hotel Cardiff, Village Hotel Coventry and Village Hotel Manchester Hyde. Please email meetme@village-hotels.com if you need any more information. 

Every Village Hotel except Village Liverpool has a Starbucks - available for you to get your favourite hot drinks throughout the day. 

Open Mon-Fri 7am-7pm / Sat 8am-6pm / Sunday 8am-5pm

Test - XmasTest - Xmas

Agents booked via the Business Desk

We have dedicated swim times for children to enjoy the pool with family and friends. These can be found on https://www.village-hotels.co.uk/workout-at-village

Yes, we have dedicated adult-only swim times in all of our pools. To view these times please visit our https://www.village-hotels.co.uk/workout-at-village

Swimming lessons are available in our clubs, please https://www.villagegym.co.uk/swimming-lessons/ for more information or to book.

You no longer are required to book a time slot, come down and dive right in.

The age restriction to use the sauna and steam room is 16 years and above.

No child under the age of 16 years is allowed in the pool area unattended. All children aged 15 and under must be supervised by a parent or guardian, aged 18 or over. There must be at least one parent or guardian for every child under the age of 5 years. There must be at least one parent or guardian for every two children between the ages of 5 and 8 years.

Yes, during junior swim times as normal. Monday to Thursday - 9.00am to 12.00pm & 2.00pm to 5.00pm Friday to Sunday - 9.00am to 12.00pm & 2.00pm to 7.00pm

Please see your booking confirmation to see if you have the leisure facilities included. If you have not yet paid for leisure facilities this can be added directly at the hotel and is subject to availability.

The leisure access is per room when added at the time of booking or on arrival at the hotel.

Access to the pool is between the hours of your stay 3pm - 11am.

No, if you're in the area and would like to visit our facilities you can purchase a day pass online at https://www.villagegym.co.uk/buy-pass/

All of our day passes include the use of the swimming pool.

Yes, if you’re in the area and would like to visit our facilities you can purchase a day pass online at https://www.villagegym.co.uk/buy-pass/

If you're in the area and would like to visit our facilities you can purchase a day pass online at https://www.villagegym.co.uk/buy-pass/

Yes, our Village Blackpool has a heated outdoor pool with its brand new outdoor sauna.

We have excellent agent rates available so you can relax, unwind and experience all the facilities that we offer here at Village in your personal time. There's a link on our agent page for you to check availability at all 33 hotels and book. Make sure you let your account manager know that you are staying!

Yes, parking is free if you have booked a daily delegate rate with us. If you have booked a meeting room on a room hire basis, we charge £5.00 for parking after 4 hours.

If you have a client corporate rate with us or book an Agency Preferred rate, the cancellation policy is 7pm the day prior to arrival. If you book our best available or advance purchase rate, the cancellation policy and terms and conditions of the rate are advised at the time of booking.

We have multiple ways for you to claim commission with us, so please contact your account manager who can share this information with you. If you are not sure who that is, complete the contact us form on the agents page and a member of the team will be in touch with you.

We have this all in one place on the agents page. Go to the agent content page here. You can also download our Litte Black Book here, our hotel directory with an overview of each hotel and links to floor plans and virtual tours. If you're looking for something more specific about a hotel, contact your account manager. If you need anything additional or have any suggestion of what to add to our page, use the Contact Us feature and let us know.

The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.

Standard Village Health and Wellness members may use the gym and pool at their nominated club. Black card members can use the facilities at any Village gym location. Some hotel packages include use of leisure facilities in the room package - this is clearly indicated in your rate description. Where leisure club entrance is not included in your rate a £5 entrance fee is charged.

Whilst reservations are not always needed, we recommend you book in advance to avoid disappointment. Please reserve your table at here.
 

Please complete a lost property form here and one of the team will be in touch.

All of our hotels have Wi-Fi. Please select 'Village' network to access.
 

Please send any customer service issues you may have to us here and one of our team will investigate and get back to you.
 

 We do accept cash payments for any goods or services.
 

Village Health and Wellness members can contact member services here.
 

"Village Hotels Data Protection Strategy is to process any data 'Fairly' and 'Securely' and to ensure what data we do hold is  'Necessary' and 'Relevant' ensuring we keep, our people, our business and our brand safe.  Further information on how we deal with your personal information can be found in our privacy policy" (then put the link to the privacy policy on our new website)
 

Please visit our Terms and Conditions page.
 

Yes - Village offers Day Let rooms for guests needing to get some zzzzzz during the day. Day let rooms can be booked here
 

Standard check-in time is 3pm and check-out at 11am. Your room may be available before 3pm, however, this cannot be guaranteed and the hotel will arrange storage of your luggage until your room is ready. Early check-in is available from 1pm midweek and the weekend standard extra charge of £15 should be applied. Late check-out is available up to 1pm a standard extra charge of £20 should be applied. Subject to availability.

Standard Village Health and Wellness members may use the gym and pool at their nominated club. Black card members can use the facilities at any Village gym location. Some hotel packages include use of leisure facilities in the room package - this is clearly indicated in your rate description. Where leisure club entrance is not included in your rate a £5 entrance fee is charged.

A club room booking includes all the benefits that come for free with the Booking Revolution - wifi, parking, use of the gym and pool and a VWorks hot desk. Why not sign up to become a Booking Revolution member and get all this for free with your stay!

Please complete a lost property form here and one of the team will be in touch.
 

Family rooms are available at all Village Hotels, with the exception of our hotels in Bristol, Basingstoke, Southampton Eastleigh and Portsmouth. Family room supplements apply. This supplement is the same for 1 or more children in the room and range between £25-£30 depending on the location. Any additional food requirements such as breakfast or dinner are also chargeable.

This depends on the rate you have booked. If you are booking a Flexible rate then a credit or debit card is required to secure your booking subject to the cancellation policy below. Debit and credit cards will be charged at 3pm the day prior to arrival for the full amount of your entire stay. The card must be presented to the hotel at check-in. No further charges will be made for cancellations received before 3pm the day prior to arrival. At 3pm the debit or credit card will be charged for the full amount of your entire stay. Declined transactions will result in the reservation being cancelled. If you have booked a Saver or Promotional rate then a credit or debit card is required to secure your booking. Payment in full is required in advance of your stay which will be taken by the hotel within approximately 24 hours of the booking being made. Bookings on these rates are non refundable and non transferable if cancelled.

This depends on the rate you have booked. We can only help with bookings that were made directly through Village. Unfortunately, we cannot help with bookings made through another party, e.g. Booking.com, Hotels.com or Expedia - please contact them directly. Saver rate bookings made with Village (where full payment is taken at the time of booking) are non-refundable and non-transferable. Flexible rate bookings made with Village can be cancelled free of charge up to 3pm the night prior to your planned arrival day.

The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.
 

Village Hotels have a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for Guide or assistance dogs.

Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms A £100 charge will apply to anyone found smoking in a bedroom.

All Village Hotels have large car parks for guests and visitors. Parking is free for up to 4 hours, then £5 per day thereafter between Monday to Friday. Parking is complimentary after 5pm on Fridays. Charges then apply from 3pm on Sunday. Cars are left at the owner's/customer's own risk. This also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage. Parking is complimentary for anyone using VWorks shared workspace.

No. Unfortunately Village Hotels does not offer a laundry service.

As per our terms and conditions payment is required in advance unless credit facilities have been established.
 

Yes requests can be made for a cot, they are subject to availability.

For bookings of over 9 bedrooms or more, please complete our Group Enquiry From here or email your requirements to us at Groups@village-hotels.com

Our breakfast times are 6:30 am until 9:30 am Monday to Friday and 7:30 am until 10:00am at the weekends

Hotel guests are welcome to use our leisure facilities. Guests who have gym and pool access included in their stay can use the facilities free of charge (including Club room guests and Booking Revolution members). If you don't have this included in your package, you can purchase a pass for £5. We ask that hotel guests use their own rooms to change and shower after using the gym, to help us reduce numbers in the changing areas.
 

Village Health and Wellness members can contact member services at https://www.villagegym.co.uk/contact-us
 

For our best offers please go to www.villagegym.co.uk. Here you will see information about your chosen club, be able to book a tour if you would like to look around the club or see our current joining offers and pricing to join online.

Hotel guests can access the gym and pool. If you would like to try one of our classes please purchase a day pass here.

Standard opening times are Mon to Fri, 6am - 10pm
Sat & Sun, 8am - 8pm (times may vary at each location)
 

We have dedicated swim times for children to enjoy the pool with family and friends. Mon to Thurs, 9am - 12pm / 2pm - 5pm
Fri to Sun, 9am - 12pm 2pm - 7pm
 

Yes, you can lap it up in the designated lane in all of our Village pools.

Tables can be booked in the Pub and Grill here. Alternatively please download the Village Hotels app to make a reservation.

Whilst a table reservation is not compulsory, we would recommend anyone wishing to eat with us books in advance to avoid disappointment. Tables can be booked in the Pub and Grill at here. Alternatively please download the Village Hotels app to make a reservation.

The Pub & Grill is open all day with food served until 9pm.

The latest time that you can order food is 9.30pm. This is applicable for both weekdays and weekends.

Please visit here to view our menu - Prices may vary at each location.

Red Card offers are exclusively available on match days in the Pub and Grill. Take a look here at the latest offers here.

Yes - visit Cluk and Go Burger for a tasty takeaway - clukandburger.com.

If you have any special dietary requirements, including food allergies or intolerances, please advise one of our team when ordering and we will be more than happy to try and accommodate.

You can cancel your reservation by clicking on the cancel my booking link in the booking confirmation email you received.

To be sure we understand your full requirements, please speak to your meeting planner who will look at meeting room accessibility for your event.
 

Yes absolutely, the minimum value of credit is £2,000 for a credit account and terms for payment are 21 days.  We no longer accept payment by cheque. If you would like to set up a credit accounts, please get in touch with your Village account manager. If you are unaware of who it is, please email salessupport@village-hotels.com & let them know which hotel you would like the credit with & they will put you in touch with the hotel to contact you.
 

We have a dedicated team that can help with all of our hotels for groups of 10 rooms or more, they can be contacted on 01925 873285 or email them at groups@village-hotels.com and they will be happy to help.

Connect Direct is our direct booking proposition - it gives you a 10% discount off our best available rate with some great inclusions like free WiFi (normally charged at £5.00), free gym access (normally charged at £5.00), free VWorks co-working access where we have one available and the flexibility to cancel 7pm the night prior to arrival. You can find more information including how to sign up here https://www.village-hotels.co.uk/connect-direct/
 

We have a great online booking tool for you to use but we need to make sure that you have the right details to book. This includes your corporate access code bespoke to your company & corporate rate. Please contact your Village account manager in the first instance and they can show you the tool & make sure that you have everything you need to book. If you are unaware of who your Village account manager is, please email salessupport@village-hotels.com with the hotel you need some help at and they will put you in contact with the hotel directly.

Our meeting rooms include a flipchart and Click Share facility to a screen. Your meeting planner will run through your requirements with you.
 

Our smaller meeting rooms are available to book online by the hour. Please book here.
 

Your corporate access code will be on your corporate rate agreement if you have that available. If not, please contact your Village account manager in the first instance and they will be able to email that to you. If you are unaware of who your Village account manager is, please email salessupport@village-hotels.com with the hotel you need some help at & they will put you in contact with the hotel directly.
 

We have a dedicated business team that can you help you with that - you can contact them on 01925 873285 or email them at corporate@village-hotels.com
 

Yes you can. Please advise us on the day of items that can be discarded and those you wish to keep in the room.
 

Yes, we have a dedicated sports desk that can help with any sports team enquiries for all our hotels, they can be contacted at sports@village-hotels.com.
 

Yes, absolutely, we would love to discuss that with you. Please email salessupport@village-hotels.com and advise which hotel locations you are interested in, we will put you in touch with the hotel team and they will contact you to discuss.
 

Sorry to hear that, if you complete a form here, one of our team can investigate for you
 

All of our corporate rates have a 7pm day prior to arrival cancellation policy. If you have booked a rate outside of your corporate rate, the cancellation policy can vary based on the terms & conditions of the rate that you have booked.
 

Many of our hotels have a VWorks co-working business club that can be used for small meetings, daily work space and can assist with printing etc. Please click here to find out more.

We have basic knowledge on site but for more complex events, we can hire in additional technical support. 
 

It's great that you are booking online with us. Here's the link to our online booking tool  www.village-hotels.com/villagedirect.

Village Hotels have Click and Share facilities in all meeting rooms with our inbuilt screens. Our dedicated team of Meetings & Events staff will help set this up on the day.
 

If you're staying with Village Hotels you may charge items to your room. This facility can be setup by the reception upon check-in or any time during your stay. You would need to provide a credit or debit card for pre-authorisation.

If you've booked a flexible rate with us, payment is taken on your arrival at the hotel if you don't have credit facilities set up with us for invoicing.
 

Yes, double double rooms are available at Village Manchester Bury, Village Blackpool, Village Aberdeen, Village Edinburgh, Village Glasgow and Village Bracknell.
 

Yes Village Hotels has a 24-hour reception. It is recommended you advise the hotel if you are arriving late or would like to check out early.
 

Yes, the host team at the hotel will be able to help you with that 
 

Yes, all hotels have meeting room facilities, we have a dedicated team that can help you for all our hotels, they can be contacted on 01925 873281 or please email them at meetme@village-hotels.com
 

Yes, some of our hotels have a VWorks co-working space and day passes can be purchased at £25.00 per person that will give you access to the space for the day. Vworks locations can be found at https://www.village-hotels.co.uk/vworks-coworking/ or if you would like to enquire about booking a private meeting room, we have a dedicated team that can help you for all our hotels, they can be contacted on 01925 873281 or please email them at meetme@village-hotels.com
 

Yes, it is easy & can be done online at https://www.village-hotels.co.uk/unique-access-code/, this gives you great benefits like  10% discount off our best available rates for the date you have requested, free WiFi, free car parking  free gym access and if you keep the access code handy,  you can use it to book at any of our UK locations. 
 

We have a dedicated national team that manage our third party agent relationships, please email salessupport@village-hotels.com and one of the team will be in touch with you to discuss
 

Yes, we do! The only LItlle Black Book that you will ever need can be downloaded at here.It has all our locations, virtual tours and meeting floor plans in the one directory to easily navigate through all our UK locations
 

The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.

Of course, talk to our team or email us VWorks@Village-Hotels.com or call 01925 931489. Or why not take a digital tour here.

That is easy, join the Booking Revolution for free at click here.

Our team will be able to help with this. Email us VWorks@Village-Hotels.com or call 01925 931489 and we'll let you know when your VWorks membership ends.

Whilst reservations are not always needed, we recommend you book in advance to avoid disappointment. Please reserve your table at villagehotels.com/eatanddrink.
 

As a booking revolution member you get free wifi, parking, pool & gym access and access to a VWorks hotdesk as part of your booked stay. These benefits are only valid for qualifying member rates booked via the Booking Revolution. Booking Revolution benefits cannot be used at any other time outside of a qualifying stay. Join the Booking Revolution for free at here.

Yes. Vouchers must be printed out or shown on your phone.
 

Yes - you can book a qualifying stay at any Village Hotel location through the Booking Revolution private members' area. Member benefits only apply to member rates bought online through the Booking Revolution  - benefits cannot be used outside of a qualifying stay.

Simply present your voucher to your server at the time of payment. Vouchers can only be used in a single transaction.
 

All hotels have large car parks for guests and visitors. Parking is free for up to 4 hours, then £5 per day thereafter between Monday to Friday. Parking is complimentary after 5pm on Fridays. Charges then apply from 3pm on Sunday. Swindon is complimentary car parking Cars are left at the owner's/customer's own risk. The company does not accept responsibility for loss or damage. Parking is complimentary for anyone using VWorks shared workspace. Car parking is included in some corporate rate plans. Please check with your account manager at salessupport@village-hotels.com.

Yes, every VWorks site has a printer available for members to print, scan and copy documents.
 

We only accept Assistance Dogs in the hotels. 

No, VWorks members can enjoy free parking.
 

We currently have electric car charging points at our hotels in Bracknell, Southampton Eastleigh and Basingstoke.
 

You can find the hotel floor plans and event room sizes on the individual hotels meetings and events page.
 

For extra privacy, meeting rooms and private pods are available for members to book, by the hour, half day or full day. Meeting rooms are chargeable and must be booked in advance. An exclusive 20% discount will be applied.
 

We would recommend our day passes. You can purchase a day pass for £25 per person, per day.
 

Cash and experience vouchers can be purchased online here.

Your Village Gift Voucher will expire 12 months from the date it was purchased, unless otherwise stated. Extensions to the voucher's term of validity are not allowed. We reserve the right to cancel your Village Gift Voucher if we suspect it is being used fraudulently or in breach of these Terms and Conditions. We may suspend or terminate this agreement at any time by giving you reasonable prior notice.
 

Cash vouchers can be redeemed at any Village Hotel. Gift Vouchers cannot be redeemed online. Cash vouchers can be used as full or part payment against on-property goods or services - simply present your cash voucher at the time of purchase. Any remaining balance from a cash voucher shall remain on the voucher and may be used against future purchases. Change will not be given. You can check the balance on your Village Gift Voucher by visiting www.showmybalance.com and following the online instructions. Cash vouchers cannot be used against accommodation rates that are only bookable online including the Village Booking Revolution or pre-paid rates that require payment at time of purchase. Cash vouchers can only be used for accommodation purchases made via the Village Call Centre. To book a stay using a cash or experience voucher please call 01925 873288.

Promotional vouchers must be used in a single transaction. One voucher per table or sitting.
 

We do not recommend that you leave your belongings overnight. VWorks is a secure space, however, we do not take responsibility for members' items.
 

1. Please check your junk folder

2. Please ensure you entered the correct email address into the website.

3. Please email giftvouchers@village-hotels.com and we will re-issue your voucher code within 72 hours
 

Please email meetme@village-hotels.com who have access to all hotels availability and can take care of your enquiry.
 

You should take care of your Village Gift Voucher and treat it like cash. Village is not responsible for lost or stolen Village Gift Vouchers.
 

Cash vouchers can be used at the time of purchase and do not need to be pre-booked, however we recommend you book a table in the Pub and Grill to avoid disappointment. Accommodation packages should be booked in advance via the call centre - please call 01925 873288
 

You can find the hotel floor plans and meeting room sizes on the individual hotels meetings and events page

We have a variety of delicious and nutritious, dedicated events menus for lunches, dinners, buffets and snacks. Please speak to the team for more information. 
 

You can provide your own entertainment but a copy of valid Public Liability Insurance and PAT certificate will need to be supplied to the venue.
 

Day delegate packages vary based on your meeting requirements, but we include room hire, refreshment breaks, use of built in equipment, car Parking, Wi-Fi, service and VAT. Please speak to them team for more information.
 

We have a variety of delicious and nutritious food and drink options available, including our Pub & Grill serving food and drink all day, Starbucks Coffee Shop (excluding Village Liverpool), and our dedicated meetings and events menus for lunches, dinners, buffets and snacks. Please speak to the team for more information.
 

Yes, we can with prior notice. Please advise your meeting planner of any allergies/ dietary requirements
 

Most of our rooms have natural daylight with opening windows however some are internal rooms. If you want to be sure, please e mail meetme@village-hotels.com who can check with the hotel for you. 
 

We have 33 Village Hotels across the UK which have meeting rooms for 2 to 600 delegates. The size varies by hotel, please choose a location here to find out more.
 

Yes. Either show your evoucher on your phone or print the voucher and bring it with you when you dine or stay at Village Hotels.
 

Please speak to your event planner about your accommodation requirements to gain access to our discounted event rates.
 

If you need assistance or if you have any enquiry relating to your Village Gift Voucher, you can use the Contact Us facility at www.VillageHotels.com
 

Our VWorks coworking space is available at 22 sites: Basingstoke, Bracknell, Bristol, Birmingham Dudley, Birmingham Walsall, Cardiff, Coventry, Farnborough, Leeds North, Leeds South, London Watford, Manchester Ashton, Manchester Bury, Maidstone, Newcastle, Portsmouth, Solihull, Southampton, Eastleigh, Warrington, Nottingham & Wirral. *Meeting pods are not available at Southampton Eastleigh. There are meeting and event facilities at all 33 Village Hotels.
 

As standard, VWorks is open 6am - 10pm Monday to Friday, however opening times may vary at some sites.
 

1. Please check your junk folder
2. Please ensure you entered the correct email address into the website.
3. Please email giftvouchers@village-hotels.com with full details of your purchase  and we will try to assist

Only members with a valid gym membership or Platinum VWorks members (which includes gym access), can use the gym. All other members are welcome to use the gym but a charge will be applied.
 

There is a membership for everyone. Please contact us to discuss our current memberships or a bespoke VWorks package. Talk to our team or email us VWorks@Village-Hotels.com or call 01925 931489
 

Promotional vouchers are valid between the dates specified on the voucher. Vouchers are valid until 28th Feb 2022.   Promotional vouchers cannot be used in conjunction with any other offers or discounts. Blackout dates apply - promotional vouchers cannot be used on Valentine's weekend 11-14th Feb 2022.
 

Promotional vouchers can used in The Pub & Grill or Restaurant (Buca Di Beppo) at all Village Hotels. Promotional vouchers cannot be used in Starbucks.
 

Please contact us to discuss our current memberships or a bespoke VWorks package. Talk to our team or email us VWorks@Village-Hotels.com or call 01925 931489
 

Yes we do. Members benefit from an exclusive discount of 25% off your bill in the Pub and Grill. Platinum members receive 25% off food and beverage. Standard member discount of 10% applies for all other membership types
 

No. The voucher must be used in a single transaction
 

Every Village Hotel except Village Liverpool has a Starbucks - available for members to get their favourite hot drinks throughout the day. 
Open Mon-Fri 7am-7pm / Sat 8am-6pm / Sunday 8am-5pm

Please email giftvouchers@village-hotels.com
 

Yes we can arrange this. Please get in touch with us vworks@village-hotels.com
 

Yes, we offer a corporate discount for more than 5 memberships. Get in touch with the team who'll be able to help vworks@village-hotels.com 
 

Yes, most VWorks sites have have private pods that can be used as office space on an hourly, daily, weekly or monthly basis. Please email vworks@village-hotels.com and let us know what you need.
 

Sorry, we're unable to allow members to use our business address nor do we accept post.
 

We send invoices to once a month, at the beginning of each month to your registered email address.
 

For meetings for 20 or less we have an easy to use online booking tool, click here. For meetings over 20 people please contact contact meetme@village-hotels.com who will be happy to help 
 

Yes, please contact meetme@village-hotels.com who have access to all hotels availability and can take care of your enquiry
 

We have 33 Village Hotels across the UK which have meeting rooms for 2 to 600 delegates. The size varies by hotel, please choose a location here to find out more.

Please speak to your event planner about your accommodation requirements to gain access to our discounted event rates.
 

Delegates can dine in the Pub & Grill for lunch or dinner. Please enquire for more information.