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NOTE: Only flexible rate bookings made online via directly can be modified or cancelled online. For all other bookings please see our FAQs
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The booking revolution is Village Hotel's exclusive members club - anyone can join and it is free! Booking Revolution members get the ultimate Village Hotel Experience - all Booking Revolution packages include free wifi, parking, pool & gym access and access to a VWorks hotdesk (booking revolution rates only). Benefits are applied to all sleepers in a single room for the booking. Member benefits cannot be used outside of the qualifying stay.

Standard Village Health and Wellness members may use the gym and pool at their nominated club. Black card members can use the facilities at any Village gym location. Some hotel packages include use of leisure facilities in the room package - this is clearly indicated in your rate description. Where leisure club entrance is not included in your rate a £5 entrance fee is charged.

Whilst reservations are not always needed, we recommend you book in advance to avoid disappointment. Please reserve your table at here.

Please complete a lost property form here and one of the team will be in touch.

All of our hotels have Wi-Fi. Please select 'Village' network to access.

Please send any customer service issues you may have to us here and one of our team will investigate and get back to you.

We accept cash at all of our hotels except Bracknell. Card & Apple Pay are accepted at all hotels. 

Village Health and Wellness members can contact member services here.

Village Hotels Data Protection Strategy is to process any data 'Fairly' and 'Securely' and to ensure what data we do hold is  'Necessary' and 'Relevant' ensuring we keep, our people, our business and our brand safe.  Further information on how we deal with your personal information can be found in our privacy policy.

Please visit our Terms and Conditions page.

Yes - Village offers Day Let rooms for guests needing to get some zzzzzz during the day. Day let rooms can be booked here

We only accept Assistance Dogs in the hotels. 

Yes - for a copy of your booking confirmation or invoice please complete a form here and the team will be able to help you.

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