This policy statement sets out the data processing practices carried out through the use of the Internet and World Wide Web by all hotel companies of Village Urban Resorts. If you have any requests concerning your personal information or any queries with regard to these practices please contact our Customer Services Department.
1. Information collected
We collect personal information from visitors to this web site through the use of enquiry and reservation forms and every time you e-mail us your details.
2. Use of personal Information
We process personal information collected via this website for the purposes of:
- Dealing with your requests
- Providing reservation services
- Tailoring our services to your requirements and preferences
- Conducting market research surveys and providing you with information about products and services we offer.
We will NOT sell this information and will only disclose it to other companies within the Village Urban Resorts and any suppliers we engage to process data on our behalf.
4. Internet Based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing personal data in this way.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file, typically of letters and numbers, downloaded on to a device such as a computer when a user accesses certain websites. Cookies allow a website to recognize a user’s device.
Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.
These allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored longer term.
These are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising
First and third party cookies
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
This website uses the following cookies. You can delete, remove your consent and/or block cookies sent to you from this website but parts of the website may not then work.
|Cookie Name||Purpose||More Information|
|These functional cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||Click here for an overview of privacy at Google|
|Devere - sso||These cookies allow you to sign onto our site.||Not Applicable|
|id||We use this cookie to serve more relevant ads across the site and limit the number of times that a given ad is shown to you.||Click here for an overview of privacy at Google|
|u||This persistent cookie provided by Ignition One allows us to customize, target and report on the advertisements on our site and across third party websites.||Click here for an overview of privacy at Ignition One and details of how to opt out.|
|JSESSIONID||This functional cookie is used to take the details of your booking and is created only for the duration of your session.||Not Applicable|
|_mssuuid||This cookie is used to track the adverts on our site.||Not Applicable|
|_msuuid_641m944756||This cookie is used to track the adverts on our site.||Not Applicable|
|_cfduid||In order to protect our website from security threats such as hackers and to boost its performance, we route our DNS through CloudFlare. The "__cfduid" cookie is set by the CloudFlare service.||
Click Here for more information.
|a, j, s19, s3, s11, s9, s1, ac, f, e, r, o, p||The cookies allow us to monitor and enhance the performance of paid-for marketing activity via selected third parties. All information collected is anonymous.
Click Here for more information.
|datr||This cookie allows you to like or share our posts via you own Facebook account.|
6. This Web Site is Not Directed at Persons Under the Age of 18.
Our web site is not directed at persons under the age of 18, and Village Urban Resorts does not collect or maintain information at our Web site from persons we actually know are under the age of 18.
7. Subject Access Request
Under the Data Protection Act 1998, you are entitled to request access to personal information held about you by Village Urban Resorts. Any subject access request must be made in writing to: Customer Services, Village Hotels & Leisure Ltd, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW enclosing proof of identify, such as a copy of your driving licence or utility bill together with the standard fee of £10 (cheque made payable to Village Hotels & Leisure Ltd). You are encouraged to complete the Subject Access Request Form (download here) to assist Village Urban Resorts in accurately identifying the location(s) of your personal data. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.