VILLAGE REWARDS

Village Rewards is an app that allows Village customers to get access to discounts and weekly offers!

1. GET REWARDED: The app can be used to redeem special offers and ‘gifts’ from Village. As well as being able to access a standard 5% discount off your Pub & Grill bill through the app, members also have access to other seasonal specials and weekly offers. Download the app to view our latest offers.

2. COLLECT STAMPS ON A PUNCH CARD: From time to time punch cards will be available to members - these allow guests to collect ‘stamps’ for a qualifying visits and work towards receiving a gift. This is not currently available for all members.

Within the Village Rewards app some members will be able to collect a V ‘stamp’ on a punch card and work towards collecting a gift from Village. At the moment this functionality is only available for new Village Health & Wellness members.

Please be aware that ‘punch cards’ are only applicable to certain member profiles. It can take up to 48 hours for a stamp to appear on your punch card, if this does not appear after 48 hours then email us via the “contact us” section within the app.

From 20th January 2025, the collection of points will be replaced with a 5% discount for Village Rewards members.  Whilst members will no longer be able to collect points on purchases, you will have until 31 Dec 2025 to spend any points already accumulated within the app. Simply go to the till with your app and tell the server you want to use your points from your Village Rewards app to pay.

Simply go to the till with your Village Rewards app and tell the server you want to claim your reward/gift. 

Log into your Village Reward app and and use history button on the “My Account” tab.

We always recommend that you put a password on your phone just to be safe, but if you email us at “Rewards@village-hotels.com” we may be able to protect any gifts you have built up.

The terms and conditions of each offer are displayed within the app. Also available here. 

Each reward or gift is individual and cannot be used in conjunction with any other offer or discount.

If you are attending one of our tribute or party nights and have been given a code when purchasing tickets, simply add the code into the ‘If you have a joining code ADD HERE’ box on the home page in the app. Show your unique QR code to the server and this will then apply the discount. 

Yes, when you are ready to use your earned points all points are redeemed in one transaction. Points can not be redeemed separately. From 20th January 2025, you'll no longer accrue points, and will have until the end of the year to spend any points already accumulated.

To redeem rewards please show your unique QR code to the server and let them know which reward you would like to redeem on your app. All rewards can only be redeemed once in one transaction.

Village Rewards are unable to amend, cancel or freeze gym memberships. Simply log into your online gym members account with the email address you registered with and let us know of any changes with a click of a button. 

Tables can be booked via the rewards app on the home page. If you are looking to amend or cancel a table reservation please follow the instructions in your confirmation email you received at the time of booking.

Please make sure that your contact details are up to date in your online account or with the leisure desk and that you are logging in with the contact number you provided when signing up to the gym. If you are still having issues when trying to log in please email us at Rewards@village-hotels.com and we can look into this further. 

To book a room log into your Members App for access to all benefits including 20% off Hotel rooms subject to availability.