VILLAGE STANDARD TERMS AND CONDITIONS

YOUR ATTENTION IS DRAWN TO CLAUSES 16 AND 17 (LIABILITY)

These are the standard general terms and conditions on which we supply our services to you.  Please ensure you comply with these terms and other standard terms and conditions that may apply to your use of our services. If you use our Village Gyms as a guest or member the terms displayed on our gym website will apply.

1. Additional Terms and Promotion Terms 

1.1. As each of our services are slightly different, you must also read the corresponding Terms and Conditions in conjunction with these standard terms, as these documents constitute the ‘contract’ between us (referred to as ‘the Contract’ throughout).

1.2 In the case of conflict between our various legal documents, the order of precedence is, in descending order: 

1.2.1 Promotion Terms; 

1.2.2 Additional Terms 

1.2.3 Village Standard Terms Conditions 

1.3. If you aren't sure which terms apply to you, please contact us using the details outlined below before you make a booking using the following details

2. Information about us and how to contact us 

2.4. Who we are. We are Village, a company registered in England and Wales as follows: 

Company Name: VUR Village Trading No 1 Limited

Company Number: 00418878

Registered Office: Cygnet Court Ground Floor, 230 Cygnet House, Centre Park, Warrington, Cheshire, England, WA1 1PP 

2.5 How to contact us: You can contact us by telephoning our customer service team at:

Telephone 01925 377 535 or by calling one of our Village Hotel customer service teams directly. You will find each of our Village Hotel’s contact details here: https://www.village-hotels.co.uk

Email

Please use our online contact form available here: https://www.village-hotels.co.uk/contact-us

Post

Village Hotels Club, Cygnet Court, Ground Floor, 230 Cygnet House, Centre Park, Warrington, Cheshire, England, WA1 1PP A

 

3. Helpful Definitions

Please see definitions below, you will see used throughout these Standard Terms and Conditions and Additional Terms:

Additional Terms: including but not limited to Village Gym; Website; Rooms; VWorks; Meeting and Events and any other terms that may apply to your Booking and appear on the Village website terms and conditions page;

Booking Agreement means the agreement entered into between us, for any Booking that relates to goods or services at a Village Hotel or Village Gym;

Booking means a booking for use of any of our services or facilities, including but not limited to, room bookings, meeting and event bookings, reservations, or any other promotional booking;

Booking Start Date means the first date on which the Booking is due to start;

Contract means the contract entered by you with us for your Booking that incorporates the terms of your Booking Agreement and any other terms or Additional Terms that may apply to your Booking;

Deposit means the sum of money requested by Village as a deposit for a Booking;

Total Contract Price means the total price of the Booking, payable by you;

Village Gym means one of our state-of-the-art leisure clubs with the latest fitness equipment and a variety of fitness classes at a Village Hotel;

Village Hotel means the hotel at which the Booking is due to take place;

VWorks means the dedicated business services in a Village Hotel.

4.6. Please read these terms carefully before you enter into a Booking. The terms tell you who we are, how we will provide services to you, how you and we may change or end the Booking, what to do if there is a problem and other important information. If you think that there is a mistake in any terms or Booking with us, please contact us to discuss. 

4.7. Please review the Additional Terms that apply to you for more information. If you are not sure which terms apply, please contact us before making a Booking. 

5. Use of your Personal Information and Contacting you

We will only use your personal information as set out in our Privacy Policy.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking or if you have booked via a third party then we may contact you via that third party. 

6. Are you a business customer or a consumer? 

In some areas you will have different rights under the Contract depending on whether you are a business or consumer. You are a consumer if you are an individual, or, your Booking or the purchase of products is wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). All clauses that relate to businesses only are stated as such.

7. Entire agreement (for business only) 

If you are a business customer these terms, together with the corresponding Additional Terms and our Privacy Policy constitute the entire agreement between us in relation to your Booking or purchase of products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in the Contract and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

8. Guest Rules 

8.8 Conduct 

8.8.4 You must ensure you (and your own guests if applicable) behave responsibly at all times whilst at one of our Village Hotels. Staff employed by Village reserve the right to ask you to leave the premises for any unacceptable behaviour, including but not limited to, verbal or physical abuse towards our staff or other guests.

8.8.5 You shall ensure that you (and your own guests if applicable) have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law.

8.9 Smoking 

Smoking and vaping is strictly prohibited throughout all public areas and bedrooms at all our Village Hotels. The use of e-cigarettes throughout our Village Hotels is also prohibited, in both public areas and guest bedrooms. A £100 (one hundred pounds) charge will apply to anyone found smoking in a bedroom.

8.10. Alcohol and Drugs 

8.10.6 Village operates a responsible drinking policy throughout our Village Hotels and staff employed at the Village Hotel reserve the right to refuse service if you are in contravention of this clause.

8.10.7 Village has a zero tolerance approach to the use of illegal drugs on Village Hotels premises. 

8.11 Pets 

Village has a no pets allowed policy. We do not allow pets in our Village Hotel bedrooms or the public areas.  Guide and assistance dogs are however more than welcome.

8.12 Personal Possessions

It is your responsibility to ensure that all of your personal possessions and valuables are kept safe and secure at all times whilst visiting any of our Village Hotels (including any Village Gym). We accept no responsibility for the loss of, or damage to, your personal possessions and valuables, unless such loss or damage is caused by us. You must ensure that any valuable items are covered by your own insurance. Please note that Village Hotels does not provide safes in rooms.

8.13. Children

8.13.8 For the purpose of room rates, children are classed as those between the ages of 2 years old to 12 years old.

8.13.9 Infants under 2 years old will be accommodated, where space allows, in a cot, free of charge.

All bookings must have at least one guest who is an adult who is aged over the age of 18. We reserve the right to reject a Booking even if a stay has started if there is no person who is aged over the 18 in the room.

 

9. Information required from you

We may need certain information from you so that we can supply the services to you. If so, we will ask you to confirm additional information at the time of Booking. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

10. Promotions

 

10.14. Offers cannot be used in conjunction with any other offer that we may be promoting at the time of your Booking. Only original vouchers or voucher codes or specific QR codes will be accepted, we do not accept photocopies or transfers of QR codes. We may cancel or withdraw any promotion or offer at any time and at our sole discretion.

 

10.15.  a Village Hotel deems that you do not meet the eligibility criteria for any promotion, their decision is final.

 

10.16. We shall not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion or our withdrawal of the promotion or any failure or inability by you to use the promotion for any reason.

 

10.17. If we deem necessary a voucher must be physically presented to at the point of redemption, alternatively the voucher or code or QR code must be quoted. The full value of the voucher amount must be redeemed in a single transaction.

 

10.18. Vouchers cannot be exchanged for cash and no change shall be given. 

 

11. Price and payment

 

11.19 Please check our Additional Terms for our payment terms for each of our services, including when payment should be made and where you can find our prices.

 

11.20 All prices include VAT (value added tax, at the prevailing rate). Should the VAT rate change, the increase or reduction will be passed onto you and charged or refunded to you where appropriate.

 

11.21. If a Village Hotel falls within the boundaries of a city or area that is subject to a mandatory local visitor / tourist levy or tax, your Booking will be subject to this as an additional charge. Please refer to the breakdown of your Booking and the individual Village Hotel page on our website for details of any applicable levy or tax.

 

11.22. We take all reasonable care to ensure that our prices are correct. It is always possible that despite our best efforts, some of the services, or products we sell, may be incorrectly priced. We will normally check prices before accepting your Booking. If the correct price at the time of your Booking is higher than the price stated to you, we will contact you for your instructions before we accept your Booking. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any products provided to you and cancel any Booking made with us.

 

11.23 We may accept payment by cash (when booking at one of our Village Hotels in person, which is at our sole discretion) and most debit or credit cards (although exceptions may apply)

 

11.24. Where you make a payment on a credit card and you make an unjustified chargeback, then you will be liable to pay to us, within seven (7) days following written request:

11.24.11 an amount equal to the amount of the chargeback;

11.24.13 a reasonable administration fee; and

11.24.14 all our reasonable costs, losses and expenses incurred in recovering the amounts subject to the charge back (including without limitation legal fees and debt collection fees).

 

11.25. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of National Westminster Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.26 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

11.27. Set Off (for businesses only) If you are a business customer you must pay all amounts due to us under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

 

12. Refunds 

12.28 If you are entitled to a refund under the Contract we will refund you the price you paid, by the method you used for payment. However, we may make deductions from the price, as described below.

12.29 We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

12.30 We will make any refunds due to you as soon as possible, in any event, your refund will be made within 14 days of your telling us you have changed your mind.

12.31 Please review the Additional Terms for the services you requested for more information or contact us for more information.

13. Returning Goods 

If you purchase any goods from any of our Village Hotels, for example, a product from a Village Gym and you change your mind and wish to return or exchange the item, you have 14 days to do so. Please ensure the item is in a re-saleable condition in unopened packaging and has not been used. You must also bring your proof of purchase and you may only return goods to the Village Hotel from which you made the purchase.

14. Your rights to make changes and amend the Contract 

If you wish to make a change to your Booking or end the Contract, please review the Additional Terms that apply to the service or booking that you requested and contact us. If you think you have a legal right to end the Contract because of something we have done wrong, please contact us.

15. Our rights to end the contract 

15.32.  We may terminate the Contract at any time by writing to you if you do not make any payment to us when it is due or you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or you do not comply with the terms of any Additional Terms applicable to you.

15.33 If we terminate the Contract in the situations set out in clause 15.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

15.34 We reserve the right to cancel any Contract or offer alternative facilities to you without any liability on our part in the event of:

15.34.15 any occurrence beyond our reasonable control, which would prevent us from performing our obligations in connection with the relevant Booking; or

15.34.16 If the Booking might, in our opinion, prejudice our reputation; 

15.34.17 if you have not paid any applicable Deposit or you are in arrears of any other payments with us;

15.34.18 if we become aware of any alteration in your financial situation;

15.35 We reserve the right to terminate the Contract immediately, at any time before or during the Contract, if the Contract is likely to harm or damage our reputation, which includes but is not limited to breach of any of our guest rules.

16. Our responsibility for loss or damage suffered by you if you are a consumer

16.36 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.

16.37 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

16.38. We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use.

17. Our responsibility for loss or damage suffered by you if you are a business

Nothing in the Contract shall limit or exclude our liability for:

17.39 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

17.40 fraud or fraudulent misrepresentation;

17.41 any matter in respect of which it would be unlawful for us to exclude or restrict liability.