STANDARD TERMS AND CONDITIONS
The price you pay:
Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation. These rates are applicable for new bookings only.
All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without any prior notice. Where a meal is included in the price, this is for adults only – for children’s meals see Child Policy section, below. The hotel will inform you at check-in in which food outlet this is to be taken, and, if appropriate, the menu available. The full price for each break, with the addition of all extras incurred during your stay, is to be settled in full before departure.
VAT is included at the current prevailing rate where applicable. “Pay Now”rates require full prepayment at the time of booking. This is non-refundable and non-transferable.
Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full.
Rates quoted are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate.
Where applicable, payment in full is required at time of booking and this is non-refundable and non-transferable. These rates cannot be used in conjunction with any other offer. Please refer to the promotional terms and conditions page for more information.
Payment: A credit or debit card is required to secure and make your booking. Payment in full required for the entire stay at time of booking.
Cancellations/No shows: Bookings on this rate are non-refundable and non-transferable, if cancelled.
PAY LATER BOOKINGS - Book now and pay later.
FREE cancellation or changes up to 7pm the night prior to arrival day
Payment Information: A credit or debit card is required to guarantee your booking, subject to the cancellation policy below.
Debit and credit cards will be charged for the full amount of stay at 7pm the night prior to arrival. The card must be available on check-in at the hotel.
Cancellation Information: No further charges will be made for cancellations received before 7pm on the night prior to arrival. At 7pm debit and credit cards will charged for the entire stay. Declined transactions will result in the reservation being cancelled and, where possible, contact will be made to the booker.
No shows: If you fail to check in by midnight on your scheduled arrival day, we will consider that you have cancelled your booking and you will be charged in accordance with the cancellation policy above.
Pay Now Bookings – full payment at time of booking
Payment Information: Payment is required in full at the time of booking and the debit or credit card will be charged accordingly.
Cancellation Information: non-refundable in the event of cancellation.
No Shows: If you fail to check in by midnight on your scheduled arrival day, we will consider that you have cancelled your booking and you will be charged in accordance with the cancellation policy above.
Modification Information: A change of date and/or room type is permitted by contacting our Contact Centre and is subject to a £10 modification fee (£30 at Village Liverpool, Farnborough, Coventry, Warrington, Solihull, Aberdeen, Bournemouth, Edinburgh & Glasgow) plus the difference of the new applicable rate and/or room type charge.
If the rate is cheaper for the dates and/or room type you are amending, you will not be refunded the difference.
You will be charged for the modification fee and any difference in rate, room type and additional nights.
All amendments must be made to the entire booking and cannot be made to part of the booking only.
All amendments must be done 48 hours (5 days at Village Liverpool, Farnborough, Coventry, Warrington, Solihull, Aberdeen, Bournemouth, Edinburgh & Glasgow) prior to the dayof arrival and changes are subject to availability. In addition, the same rate type/band may need to be available.
The location of the hotel cannot be changed on any of our bookings.
Only one change is permitted.
Changes cannot be made online and the customer must call our Contact Centre on 01925 873 283.
If making a reservation in a Village Hotel, the contract for your stay is with:
VUR Village Trading No.1 Limited, with registered office at Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW and registered number 418878.
When you make a booking with us, your reservation is guaranteed. By this we mean that we will provide the agreed standard of accommodation that you have booked from any of the suitable rooms available at the time you check-in. Of course, you may change or cancel your reservation in accordance with the terms and conditions of your booking.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so (including, without limitation, offering the relocation of your booking to another hotel). If this does arise you can: 1) accept the changed arrangements as notified; 2) make an alternative arrangement with us; or 3) cancel your reservation and receive a full refund of any monies paid.
Check-In Times and Check-Out Times:
Check-in is 3pm and check-out is 11am. Your room may be available before 3pm, however, this cannot be guaranteed and, if required, the hotel will arrange storage of your luggage until your room is ready. A late check-out may be available during your stay - please check with the hotel reception on arrival.
Available from 1pm. A standard extra charge of £15 will be applied for an Early Check-In, subject to availability
Available until 1pm. A standard extra charge of £15 will be applied for a Late Check-Out, subject to availability
Monday - Friday 6:30am-9:30am, Saturday - Sunday 7:30am-10:30am.
Whilst every effort is made to fulfil your requests, unfortunately, we can not guarantee these and failure to do so will not constitute a breach of contract.
Your personal information:
Village Hotels processes personal information collected from you for the purposes of providing the hotel and accommodation services that we have agreed with you and providing you with information about products and services we offer. We will not sell this information and will only disclose it to other companies within the Village Hotels group of companies and any suppliers we engage to process data on our behalf.
We monitor business calls for quality control and training purposes.
Subject Access Request:
Under the Data Protection Act 1998, you are entitled to request access to personal information held about you by Village Hotels.
Any subject access request must be made in writing to: Customer Services, Village Hotels, 1st Floor, Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW. Requests must include proof of identify, such as a copy of your driving licence or utility bill, together with the standard fee of £10 (cheques should be made payable to VUR Village Trading No 1 Limited).
You are encouraged to complete the Subject Access Request Form (download here) to assist Village Hotels in accurately identifying the location(s) of your personal data.
We will not administer Subject Access Requests from a third party unless accompanied by a written authority of the individual who is the subject of the request.
Health & Fitness Club Facilities
For hotel guests that have booked directly for selected rooms, access to the health & fitness facilities are included in the rate. A per room charge of £5 for entry to the health & fitness club will apply to standard room bookings & 3rd party bookings.
For full details of extra facilities offered, and the charges and availability of these, please contact the hotel directly. The following conditions apply regarding the use of Village Hotels Leisure Clubs:
- Children under the age of 18 must be accompanied by a responsible adult at all times when in the Health & Fitness Club.
- Children's swimming times apply. Please see the website or contact the hotel directly for confirmation of these times.
- Children must be accompanied by their parents at all times when in, or by, the pool area.
- Saunas and steam rooms, whirlpool spa, fitness studio and toning tables are not suitable for children under the age of 18.
Club Room access to the Gym Facilities:
You must ensure that you complete a General Health Questionnaire in order to accept the free access to Village Gym. If you do not complete this form and injure yourself during your work out, this will be your responsibility.
Gym Access Add on:
You must ensure that you complete a General Health Questionnaire when you purchase access to Village Gym. If you do not complete this form and injure yourself during your work out, this will be your responsibility.
Food & Beverage:
At Village Hotels we offer a variety of meal plans. Where meals are included within a rate they are included for adults only. For children’s meals, see Child Policy, below.
Children are classed as 2-12 years old. Children are charged from between £15 - £30 per night, per hotel, dependant on product booked (e.g. B&B or Dinner,B&B).
Children's meals are included to match the rate bought for the adult (either Room Only, Breakfast, First Night Dinner or Dinner Bed & Breakfast). Dinner, when included, is from the children's only menu.
Infants under 2 years will be accommodated, where space allows, in a cot, free of charge.
Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms. A £100 charge will apply to anyone found smoking in a bedroom.
Most hotels have their own car parks, free of charge. However, cars are left at the owner's/customer's own risk. This also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage.
Village Hotels has a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for guide or assistance dogs.
Comments / Complaints:
In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services, within 21 days of the end of your stay, giving your booking reference and full details of your complaint:
Customer Services, Village Hotels, 1st Floor, Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW
Prices quoted are in Pounds Sterling and payment cannot be made in Euros at any Village Hotel.
No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of VUR Village Trading No.1 Limited.
600 Lakeside Drive
PROMOTIONAL TERMS AND CONDITIONS
For all Gym promotional terms and conditions please visit the gym website.
May Tributes promotion
Discount only available on new bookings, on selected dates throughout May 2018.
Social Media Competitions
We reserve the right to revoke competitions at any time.
Anthony Joshua vs. Joseph Parker Boxing Match
The fight will be shown at selected hotels. Please call your preferred hotel directly to confirm showing.
Village Edinburgh Competition
Prize is non-refundable and non-transferable in the event of cancellation. Prize includes 8 tickets, valid on 29th June at Village Hotel Edinburgh only. Includes a 3-course dinner from the set menu. Entries must be made by midnight Sunday 6th May on the Village Hotels Facebook advert. All entry requirements must be fulfilled. Winner will be chosen at random, and notified via direct message.
Village Hotel Bury's 'Win a wedding' competition
- Wedding to be taken 2018/2019
- Subject to date availability
- Based on a minimum of 40 day adult guests / 80 evening adult guests – additional guests can be added on at a cost
- Menu based on LOVE menu and evening buffet A
- No drinks packages are included
- Minimum numbers based on Vibe suite – Inspiration suite subject to date availability/supplement
- Hotel table centre pieces included – option to upgrade to extravagant centre pieces at £25.00 per table
- Hotel table linen, chair covers and organza sash included
- Hotel resident DJ included
- Complimentary bedroom included on the night of the wedding for the bride & groom
Win a spa day - Facebook Competition
Offer is subject to a limited allocation of treatment times and may not be available on all dates. Non-refundable and non-transferable in the event of cancellation. Over 18s only. Health and medical conditions must be disclosed at time of booking to ensure suitability for treatment. Prize is to be taken Monday-Friday, supplement applies to all Saturday and Sunday bookings. Entries must be made by midnight 11th March on the Village Hotels Facebook page. Winner will be chosen at random, and notified via DM. Prize must be taken before 30th April 2018.
Wedding Showcase - Free case of champagne
While stocks last. Wedding booking deposit must be paid within 7 days of the showcase to receive a free case of champagne. Offer available when attending a Village Hotel wedding show. Selected dates apply.
Easter Social Competition
Prize is non-refundable and non-transferable in the event of cancellation. Valid on Sunday stays only, offer is subject to a limited allocation of bedrooms and may not be available on all dates – exclusions apply. Includes a 2-course dinner from the set menu. Based on 2 people sharing a standard room. Entries must be made by midnight Sunday 1st April on the Village Hotels Facebook post. All entry requirements must be fulfilled. Winner will be chosen at random, and notified via direct message. Prize must be taken by 30th June 2018.
Half Price Dining Voucher
Cannot be used in conjunction with any other offer. Valid against the total bill on food and drink in the Village Pub, Village Grill and Buca di Beppo. Tables must be pre- booked in the restaurant. This voucher must be presented to your server or the voucher code quoted. The full amount must be redeemed in one transaction. Cannot be exchanged for cash. No change given. Voucher valid from 01/01/18 until 28/02/18 and cannot be redeemed on Valentine's Weekend (9th-11th & 16th -18th February). Vouchers are non refundable. If you have not received your voucher please email us by Friday 9th March.
100K Facebook Giveaway
STAY - Two night stay based on two adults, in a Club room. Must be booked by 5.00pm on 31st December 2017. Stay dates from 1st January 2018 – 30th June 2018, subject to availability - blackout dates and exclusions apply (selected dates including bank holidays, valentines weekend, & Easter weekend).
DINNER - Dinner includes two courses for two people from an inclusive menu and 1 bottle of the Gold Tosti champagne to be taken on the first night of your break. Table to be booked by 5.00pm 31st December 2017.
SPA - 55 minute ESPA treatment – further T&Cs apply. Must be booked by 5.00pm on 31st December 2017. Treatments from 1st January 2018- 30th June 2018, Sunday-Thursday, subject to availability. Excludes 24th - 26th December & 1st January. Once booked treatments are non-transferable, and cannot be changed or cancelled.
PARTY - Party night for 6 guests, only valid on new tickets for events in 2018. Must be booked by 5.00pm 31st December 2017. Once booked party night will be non-transferable and cannot be changed or cancelled.
Gym – Further T&Cs apply.
The winner will be announced 27th December 2017 - the winner will be contacted directly.
Black Friday Rooms Offer
Rates are based on two people sharing a standard room. Child charges and upgrade supplements apply. Only available to book on brand website and central reservations. Full pre-payment required at time of booking which is non-refundable and non-transferable. Subject to availability. Rates are subject to availability and valid on stays from 10/12/17 – 08/04/18. All upgrades and family room charges apply. Exclusions apply. £18 price point is a from price and is available at selected hotels and dates
Joe Root - 100 free pints Thursday 4th July
Social media promotion only. 100 free pints to give out at each hotel. One free pint per person (Maximum100 per hotel) Customer must follow @Village_Hotels on Twitter. Must show the tweet at the bar to redeem. Valid on the day of the original tweet only (06/07/17) until 7:30pm. Pints are subject to availability. Selected draft beers only. Can only be used once. Based on a first come, first served basis. Valid in the Pub only.
Members 25% discount
The 25% discount is available 7 days a week. Cannot be used in conjunction with any other offer or discount. 25% valid off the total bill in the restaurant or pub.
Terms and Conditions for Meetings at VUR Village Trading No 1
a. These terms apply to day meetings placed and pre-paid via the on line booking channel at www.villagehotels.co.uk
b. All meetings rooms will be set boardroom style and refreshments will be available from our Hub Café for the duration of your meeting.
c. Lunch will be served outside the meeting room
d. Amendments can be made to bookings by calling MeetMe, the central meetings desk for Village, on 01925 873281
e. Meeting rooms and refreshments can be cancelled free of charge up to 14 days before the meeting. Within 14 days of expected arrival, full charges apply.
f. Reduction of attendees can be made up to 14 days prior to the meeting. Less than 14 days before the meeting, these will incur a 100% cancellation charge.
g. The Clients shall be responsible for the orderly conduct of its guests, and shall ensure that its guests have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law. The Client shall fully indemnify the Hotel against any claims, or loss or damage arising as a result of breach of this clause.
h. Prior written approval must be obtained if you wish to fix items to the walls, floors or ceilings. The Hotel will hold the Client responsible for any damage caused through negligence by the Client, the Client’s guests or the Client’s contractors. An inspection of the premises before and after the event may be requested by contacting the Duty Manager.
i. Where any facilities or services are booked, the Hotel will not be liable to make any refunds should the guests fail or refuse to use them for whatever reason and full payment must be made.
j. Where the Hotel is requested to book facilities and/or services on behalf of its clients or their guests with third parties, it will do so in good faith but cannot be held liable should the standard of those services prove deficient, nor for the acts or omissions of such third parties.
k. Only food and beverage purchased from the Hotel may be consumed on the premises. If food or beverages are brought into the Hotel for consumption, a charge will be made equal to the Hotel’s selling price for that or an equivalent product, which shall be in the absolute determination of the Hotel.
l. The event must start and finish at the times specified on the contract. Changes to the times must be agreed with the Hotel.
m. The Hotel reserves the right to cancel any booking forthwith or reserves the right to offer alternative facilities without any responsibility on its part in the event of:
a. Any occurrence beyond the reasonable control of the Hotel which shall prevent it from performing its obligations in connection with the booking.
b. If the booking might, in the opinion of the Hotel, prejudice the reputation of the Hotel
Red Card Membership
Subject to availability, varied dates and times, please check at the bar. Offers only valid with a Red Card. £2.95 a pint on match day (£3.25 in Scotland) £1 match day pies are subject to availability and only available Saturday's and Sunday's. Show the email at the bar to claim a pie for a £1. This offer can only be used once. One pie per person. This offer is non-transferable. Purely available to red card sign ups. The sender of the email must be Village Hotels. 1 x basket of wings bought with selected beers for £7.50
Members Birthday Offer:
The member dines free on their birthday when dining as part of a Celebration only (not valid against the normal a la carte menu). To dine for free the Celebration booking must be confirmed and pre-payment must be made 14 days of receiving the birthday email from Village. A copy of the email must be shown on arrival. All bookings are subject to availability. Available for bookings of 6 or more, dining from the Celebration menu only. Available in Verve Grill or Buca di Beppo. Free fizz is based on tables of 6 or more. 1 bottle is included per table of 6. This can’t be used in conjunction with ay other offer. Subject to availability and general T&Cs apply.
Terms and Conditions for Web Extras
Pre-Paid Early Check-In - £15
Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to first night of stay. Available from 1pm.
Pre-Paid Late Check-Out - £15
Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to the last night of stay. Available up to 1pm.
Village Spa T&C's
LEISURE MEMBERS DISCOUNT: Standard membership of Village Gym entitles the member to 10% off treatments Monday to Friday on production of a valid membership card. Black Card membership of Village Gym entitles the member to 20% off treatments Monday to Friday on production of a valid membership card.
SCHEDULING AN APPOINTMENT: To schedule an appointment for your perfect treatment, please contact our Spa Reception who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All spa treatments and packages require 50% deposit on booking. Your treatment time as advertised in the brochure includes before and aftercare as a complimentary service.
ARRIVAL TIME: Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive at least 15mins before your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.
LEISURE FACILITIES AND ACCESS: Guests who have reserved a Spa Day Package will be offered a robe and towel for use during their day. (£10 refundable deposit required). They will also be shown around our changing and fitness facilities including pool area by one of the spa team.
Village Gym is a state-of-the-art leisure club with the latest fitness equipment and a variety of fitness classes. You can book fitness classes with the spa reception ahead of your visit. Gym facilities are available to Spa Day guests, Spa Break guests, some hotel residents and members. Please bring flip-flops for use around the pool area and enquire about child-free pool times ahead of your visit.
SPA LUNCHES: With Spa Day Packages, these will be held in our hotel food and beverage areas. Clients must be fully clothed in this area.
CHILDREN’S POLICY: We are delighted to offer treatments for children over the age of 16 years old. Please contact the spa team for details on treatments available for our younger guests. We would require signed permission from a parent or guardian at the treatment consultation for 16-17yr olds to receive any treatments.
CANCELLATION POLICY: Please note that your 50% deposit will be redeemed if 48 hours notice is not received to cancel or reschedule your appointment. Late arrival will shorten your treatment time. All prices are quoted in GBP and are subject to change at any time.
HEALTH CONDITIONS: Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation. We may require a doctor’s note to give treatments.
PREGNANCY: We have specially designed treatments for expectant women past their first trimester (3 months) or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.
VALUABLES: Village Spa accepts no responsibility for loss of valuables or jewellery at any time on the spa premises.
Spa Day – Bride to be goes free
Hen party package available for any bookings made before 31st December 2017. Bookings can be for any future date. Minimum group size 8 (including the ‘Hen’). Subject to availability. ESPA gifts may vary, also subject to availability
Body Beautiful Package
Subject to availability. Over 18s only (16-17yrs allowed with a parent or guardian). Direct and online bookings available 1st May – 30th June 2018. Not valid with any other offer or discount. 48hr cancellation policy applies. Bookable online.
Spring Awakening - Spa Day for two
Subject to availability. Over 18s only (16-17yrs allowed with a parent or guardian). Direct bookings available 1st April – 30th June 2018. Not valid with any other offer or discount. 48hr cancellation policy applies. Booking in person at Spa Reception or by calling Spa number only. Health and/or medical conditions must be advised at time of booking to ensure suitability. £15 supplement applies on Saturday and Sunday.
Restore, Revitalise & Relax Spa Day
Subject to availability. Over 18s only. Health and medical conditions must be disclosed at time of booking to ensure suitability for treatment. Deposit subject to forfeiture. Please ask about child-free pool times ahead of your booking. Booking in person at Spa reception or by calling your local Spa only.
Facebook Spa Day Competition
Prize includes our Spring Awakening Spa Day package for 2 people. Entries must be made by midnight Sunday April 15th 2018. Entries to be made by taking a screenshot of the butterflies in the relevant Facebook competition video on the Village Spa Facebook page, then uploading this screenshot to www.village-hotels.co.uk/spring-spa-day-competition/. Winner will be contacted via email, therefore the correct email address must be provided when completing the entry form on our website. Winner will be selected at random from all correct entries and contacted by 18th April 2018. Prize is subject to availability (valid Sunday-Thursday only) and must be booked in advance at a Village Spa of your choice. Prize must be used by 31st May 2018. The prize is only valid for use by people aged 18 and over and a consultation form must be completed upon arrival. Prize is non-transferable and a cash alternative cannot be provided. We reserve the right to revoke this competition at any time.
Summer Facebook Competition
Prize is non-refundable and non-transferable in the event of cancellation. Valid on Friday & Sunday stays only between 1st June 2018 – 30th September 2018 , offer is subject to a limited allocation of bedrooms and may not be available on all dates – exclusions apply. Includes a 2-course dinner from the set menu. Based on 2 people sharing a standard room. Entries must be made by midnight Sunday 20th May on the Village Hotels Facebook post. All entry requirements must be fulfilled. Winner will be chosen at random, and notified via direct message. Prize must be claimed within 48 hours, or the prize will be revoked and the competition will be redrawn.