STANDARD TERMS AND CONDITIONS
The price you pay:
Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation. These rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without any prior notice. Where a meal is included in the price, this is for adults only, children's meals are charged as taken. The hotel will inform you at check-in of which Food outlet in which this is to be taken, and if appropriate the menu available. The full price for each break, with the addition of all extras incurred during your stay, is to be settled in full before departure, by cash, cheque with current banker's card, American Express, Maestro, MasterCard or Visa. VAT is included at the current prevailing rate where applicable. Leisure Saver rates require full prepayment at the time of booking, which is non refundable and non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made.
A transaction fee will be applied to all bookings made with a credit card. This is to recover the credit card companies' charges to us. All credit cards will be charged £2.50. This information is displayed at step 3 of the booking process under the Payment Details section before you confirm your reservation. The fee will be applied to the entire booking rather than per room. Payment by debit card is free. It is not refundable.
The total price of your booking shown online will not reflect any credit charges. Payment for your booking and any applicable credit card charges will be processed by the hotel.
We monitor business calls for quality control and training purposes.
Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full. Rates quoted are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate. Where applicable payment in full is required at time of booking and this is non-refundable, non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made. These rates cannot be used in conjunction with any other offer. We monitor business calls for quality control and training purposes. Please refer to the promotional terms and conditions page for more information.
If making a reservation in a Village Urban Resort, the contract for your stay is with either:
- VUR Village Trading No.1 Limited, Registered No.418878.
- VUR Village Trading No.2 Limited, Registered No. 6448782.
- VUR St Davids Limited, Registered No. 2350872.
- VUR Village Hotels and Leisure Limited, Registered No. 6126416.
Registered Office for all: One Fleet Place, London, EC4M 7WS
Check In Times / Check Out Times:
Check-in is 3pm and check-out is 11am. Your room may be available before 3pm, however, this cannot be guaranteed and the hotel will arrange storage of your luggage until your room is ready. A late checkout may be available during your stay, please check with the hotel reception on arrival.
- Early Check In
Available from 11am midweek and 12pm at the weekend
Standard extra charge of £15 should be applied for an Early Check In
Subject to availability
- Late Check Out
A Standard extra charge of £20 should be applied for a Late Check Out. (Excluding "Lazy Sundays" offer which has it's own pricing) Late check out is available up to 2pm. Subject to availability.
Whilst every effort is made to fulfil your requests, unfortunately, we can not guarantee these and failure to do so will not constitute a breach of contract.
Cancellations / Amendments:
No further charges will be made for cancellations received before 12pm on the day of arrival, however, for non-arrivals and / or cancellations after 12pm on the day, the first days balance will be charged. Bookings made on Advance Saver and Promotional rates are non cancellable, non refundable and non transferable.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. If this does arise you can 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us or 3) cancel your reservation and receive a full refund of any monies paid.
In rare cases, we may have to cancel or reject a booking due to “obvious errors.” For clarity, an obvious error is a mistake on the website (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is at the sole discretion of VUR Village Hotels & Leisure Ltd.
Your money is safe:
In the unlikely event of insolvency, any pre-payments made by you or packages sold within the meaning of Travel Holidays and Package Tours regulations 1992 are secured by a trust of which Messrs Hammond Suddards Trustees Limited are independent Trustees, c/o Wrigleys Solicitors, 19 Cookridge Street, Leeds LS2 3AG.
Health & Fitness Club Facilities:
For full details of extra facilities offered, the charges and availability of these please contact the hotel directly. The following conditions apply for Village Urban Resorts respectively.
- Children under the age of 18 must be accompanied by a responsible adult at all times when in the Health & Fitness Club.
- Children's swimming times apply. Please see the website or contact the hotel directly for confirmation of these times.
- Children must be accompanied by their parents at all times when in, or by, the pool area.
- Saunas and steam rooms, whirlpool spa, fitness studio and toning tables are not suitable for children under the age of 18.
Food & Beverage:
At Village Urban Resorts we offer a variety of meal plans. Where meals are included within a rate they are included for adults only and available from the dinner inclusive menu (supplements apply on some dishes). All meals are charged as taken for infants and children.
At Village Urban Resorts an infant is classed aged 0 - 2 years and a child 3 - 12 years. Ages 13 years and above is charged the full adult price.
Most hotels have family rooms specifically designed with children in mind: we can provide you with a sofa bed or a pull-out bed for children or cots for infants. When sharing with adults, infants are accommodated free of charge in a cot. Children are charged from £15 each per night (this varies between £15 - £30 per hotel dependant on product booked e.g. B&B or DBB). Children's meals are included to match the rate bought for the adult, (either Room Only, Breakfast, First Night Dinner or Dinner Bed & Breakfast) Dinner when included is from the children's only menu. The hotel will provide a cot or extra bed as appropriate. If a promotional or offer includes free children this will be clearly stated on the rates page.
Most hotels have their own car parks, free of charge. However, cars are left at the owner's/customer's own risk, this also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage.
Village Urban Resorts have a limited number of bedrooms available per night for guests travelling with pets, a cleaning charge of £15.00 per pet, per night will apply. Customers are liable for any damages to furniture, fixtures and fittings. Pets are not allowed in Upperdeck bedrooms.
Comments / Complaints:
In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services within 21 days of the end of your stay giving your booking reference and full details of your complaint:
Customer Services, Village Urban Resorts, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington WA1 1RW
Prices quoted are in pounds sterling and payment cannot be made in Euros at any Village Urban Resort.
No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of VUR Village Hotels & Leisure Ltd.
One Fleet Place,
PROMOTIONAL TERMS AND CONDITIONS
Salad starter, garlic bread and choice of 3 pasta dishes available. Only available on Sunday evening 6pm-9pm, Not to be used in conjunction with any other sale or discounted items. Must be pre-booked and is subject to availability. Non-members pay £10, Current members pay £5 and UpperDeck Members are free. Free week member must produce a valid temporary membership card on entry to the restaurant. This offer will commence from Sunday 15th March.
2015 Health & Fitness Joining Offer
£250 incentive is combined value of savings that can be redeemed at Village Urban Resort outlets, against food & beverage, accommodation, spa, health & fitness and applies to a minimum 12 month agreement. There is one Mini Countryman to be won in the prize draw. Draw will take place on April 15th 2015. There will be automatic entry for all members who meet the following criteria:
- They have joined on a results membership between the period 1st Jan 2015 and 31st March 2015 and their status is live with no arrears owing
- They are an existing member (prior to 1st Jan 2015) and during the period of 1st Jan to 31st March extended their membership signed an new 12 months results contract
- They are an existing member and have recommended someone to join on a result members and their status is live with no arrears owing
Village Bournemouth £59 offer
Valid Friday 30th January 2015 only. Prices based on two people sharing a standard room, upgrade charges and child supplements apply. Full prepayment is required at the time of booking which is non refundable and non transferable.
Members Appreciation Week 2015
Monday – FREE TALL STARBUCKS AMERICANO, TEA OR LATTE:
1 voucher per member and member’s guest. This must be claimed at Leisure Reception.
Voucher must be redeemed on the day.
Not to be used in conjunction with any other offer and subject to availability.
Tuesday – 50% OFF IN THE RESTAURANT:
50% off the total bill (including alcohol).
A minimum of 2 people dining (one must be a member).
Must be pre booked and subject to availability.
Not to be used in conjunction with any other offer or discounts.
A voucher must be claimed at leisure reception prior to dining.
Wednesday – 20% OFF RETAIL PRODUCTS:
20% discount on SRS and ON products.
Discount button will be applied to the til.
Not to be used against any other sale or discounted items.
Thursday – FREE PINT OR GLASS OF HOUSE WINE:
Free pint of lager/beer (Stella 4 or Boddingtons).
Free small glass of house wine (175cl) from Victory range.
1 Voucher per member and member’s guest.
Not to be used in conjunction with any other offer and subject to availability.
Voucher must be redeemed on the day.
Friday – FREE USE OF TOWELS FOR THE GYM OR POOL:
1 towel per member or member’s guest.
Only available on this day and towel must be returned.
Saturday – HALF PRICE PERSONAL TRAINING SESSION:
Only available for a 1 hour PT session.
1 x session per member only and must be paid for on Saturday 21st Feb.
Must be used by the 31st March 2015.
Sunday – FREE PASTA DISH IN THE RESTAURANT:
Free salad starter and garlic bread.
Choice of 3 past dishes available.
Only available on Sunday evening between 6pm - 9pm.
Not to be used against any other sale or discounted items.
Must be pre booked and subject to availability.
Drinks and other refreshments paid for seperately.
Guests/non members cost £10.
Member must produce a valid membership card and have registered for member benefits.
General offers T&C’s:
- Current members can bring in up to 2 x adult guests each time they visit during the week.
- Guests must complete a general health questionnaire and produce a copy of photo ID i.e. driving licence or passport or company photo ID badge.
- Guests can use the club between the club opening times and if no prior visit within the last 6 months as our aim is to introduce new guests and previous guests with a genuine interest in health club membership.
- Current member can claim 2 x £250 Village vouchers books when they join a guest onto a 12 month membership, results Gold/Off Peak or Myzone.*
- Current member can claim their 2 x £250 voucher books, 14 days after their friend has joined the club and the new membership has been audited and commissionable.
- Members' Appreciation Week is not available at Village Aberdeen.
- *Offers and vouchers vary at Edinburgh. Tuesdays offer of 20% off in restaurant cannot be used in addition to normal 10% discount already offered.
- Guests must be at least 18 years of age or older.
January 4 Day Sale
All hotels £79 per room per night on a dinner, bed & breakfast basis. Dinner is based on 3 courses per person from the breaks menu. All rates shown are based on 2 adults sharing. Stay Thursday, Friday and Sunday only. All upgrade supplements will apply. 1 bottle of house wine is free when you dine on your break. Full pre-payment required, non refundable or transferable. Bookable via Brand Website or Central Reservations via promotional code "JXD". All rates subject to date and availability. Book between Thursday 1st January – Sunday 4th January 2015 for stays between Thursday 1st January – Saturday 21st March 2015, excluding Saturday 14th February 2015. Available at Blackpool 7 days a week. Quote promo code “JXD” when booking.
Subject to availability. Not to be used in conjunction with any other offer or discount. Late check out offer available for guests all week Must be pre-booked the night before the late check out. Card details required for authorisation or payment needs to be taken at the time of booking.
Ladies Spa Night - 1 night dinner, Bed & breakfast plus spa treatment. Rates quoted include 1 night bed and breakfast with dinner, based on 2 people sharing a standard twin room. Dinner is 3 courses from the Village Breaks Menu. Bookings to be made for breaks taken between 16.03.11 - 31.12.14, subject to promotional availability. 1 x 30 minute treatment per person must be taken after noon on the friday and before noon on the Saturday. This rate is only available on Fridays. These rates are only applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. We reserve the right to amend this offer without prior notification. Payment in full is required at time of booking and this is non-refundable. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply.
Sunday Night Room Only for £10 when you spend £50 on Food & Beverage in Verve bar+grill, Vinny & Vito, Buca di Beppo, Chop House & Victory Pub. Check with hotel directly for dining times and availability. Rates quoted include 1 night Room Only based on 2 people sharing a standard twin/double room. Sunday Night only (Excludes Bank Holiday Sundays). Bookings to be made for stays between 23/01/12 - 31/12/14. Subject to promotional availability. These rates are applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. Normal child charges apply. All meals will be charged as taken for children. We reserve the right to amend this offer without prior notification. Full pre-payment is required at time of booking, non refundable, non transferable. £50 will be taken at check-in for room credit, if the guest hasn’t spent £50 or more they will be charged the best available rate for the room. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply.
48 hours in London
Rates quoted include 2 night's bed and breakfast and 1 day London Underground travel card for up to 2 adults and 2 children. Package must be booked at least 3 days prior to arrival. Rates are based on a minimum 2 adults sharing a standard twin/double room for a minimum 2 night stay. Child charges apply; children staying on this package receive breakfast plus 1 day travel when sharing adult's room, subject to room suitability and availability. All other meals are charged as taken. Bookings to be made for breaks taken between 19th June - 30 December 2014 subject to promotional availability. These rates are only applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. We reserve the right to amend this offer without prior notification. Payment in full is required at time of booking and this is non-refundable. These rates cannot be used in conjunction with any other offer.
Travel industry offer
Rates quoted are per room per night, inclusive of bed and breakfast, based on 2 people sharing a standard twin/double room. Bookings to be made for breaks taken before 31.12.14, subject to promotional availability. These rates are available to travel industry employees only. These rates are only applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. We reserve the right to amend this offer without prior notification. Payment in full is required at time of booking and this is non-refundable. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply. Normal child charges apply. All meals will be charged as taken for children.
Valid for stays from Thursday-Sunday only. Offer valid on 2 nights or more and must be booked online. Subject to availability. Cannot be used in conjunction with any other offer or discounts. Excludes bank holidays and selected dates.
Victory Challenge Competition
Upload a photo to our facebook page (Village Urban Resorts) or our Twitter account (@Village_Dining) to be in with a chance of winning a £50 Victory bar tab every month. Winners are chosen at our discretion and contacted privately. Competition will end on 30th September 2014 when the final winner will be chosen. Any entries added after this date will not be valid. All entries are valid from the start of the competition until the end. Month of entry is not stipulated upon when choosing a winner. 1 winner is chosen per month.
Early Diner Menu
This offer is only available Monday - Saturday. Guests must be seated by 7pm. Prices may vary at different Village Urban Resort. All extras are charged as taken. Subject to availability.
Three for £35
2 courses from the 2 dine for £35 menu. Valid on Friday & Saturday only. Subject to restaurant opening times. Not to be used in conjunction with any other promotion/discount (leisure discount not applicable) Valid until 31st December 2014 promotion/discount (leisure discount not applicable).
Dip n Dine
Terms and conditions apply. Subject to availability. Not to be used in conjunction with any other offer or discount. Table must be pre booked. Non-refundable, non-transferable payment on arrival at reception to access leisure facilities. Children must be accompanied by an adult at all times. Sitting times are subject to restaurant availability. Details of opening times and kids swim times available on our website or ask a member of the team. Minimum spend £9.95 per adult deposit non refundable. Sunday Lunch prices from £9.95 per adult. Prices may vary per site. Not available at Village Cardiff.
Free drink when you dine after your meeting at Village. Valid in all pubs and restaurants, can be redeemed in all 25 locations. Drinks included are: Pint of Stella 4, Pint of Boddingtons 125ml glasss of selected wines. Voucher must be presented at point of purchase. 1 voucher per person. Each voucher has it's own expiry date. Must be dining to claim this offer.
Party/Tribute Nights & Events
May & June Offer
Applies to new bookings taking place by the end of June 2014. Based on 2 adults sharing, subject to availability. Dinner is included at the party night. Valid for Friday night's only.
Booking & Payment
- A deposit may be required at the time of booking to secure your place. The hotel will advise at the time of booking.
- All provisional bookings will be held for seven days and automatically released if a deposit is not paid
- For parties over 20, final numbers and full payment will be required 28 days prior to the event.
- No party bookings may be charged to account unless you hold a credit facility with VUR Village Hotels & Leisure Ltd.
- Deposits and final payments are non-refundable and cannot be offset against any other products or services.
- All prices include VAT at the prevailing rate.
- Multiple cheques/credit card are not acceptable – one organiser cheque/card per party. All cheques are to be made payable to VUR Village Hotels & Leisure Ltd.
- All outstanding monies are to be settled prior to arrival.
- Confirmation of your booking will be sent together with a receipt of monies paid.
Food & Beverage
- Pre-Orders for food should be returned with final payments.
- Where a food order is not provided asset meal of the day will be served.
- (V) Denotes suitable for vegetarians.
- VUR Village Hotels & Leisure Ltd will not knowingly sell any food required to be labelled as containing GM material.
- We cannot guarantee that dishes do not contain nuts or nut derivatives, or fish products are totally free from bones.
- No alcohol or other beverages may be brought into the hotel for consumption or prizes.
- The hotel reserves the right to amalgamate Christmas events to ensure minimum numbers.
- Where applicable tables under 10 may be shared with other smaller parties in the function suite.
- The hotel reserves the right to judge acceptable behaviour and levels of noise from guests or representatives. The organiser is responsible for the behaviour of their group and should take all steps necessary for corrective action should that be requested by the hotel.
- Please note the dress code for all events is smart casual unless otherwise stated and we kindly ask for no jeans, trainers, baseball caps, hoodies or casual wear.
- Details are correct at the time of going to print and may be subject to alteration without prior notice.
- The minimum age for persons attending functions is 18 except by prior notification.
- All accommodation bookings must be paid in full and are non-transferable or refundable in the event of cancellation other than for a valid medical reason were proof of incapacity may be required. For New Year’s Eve full payment is required at the time of booking.
- We are unable to offer baby sitting, baby listening, child minding and on New Year’s Eve room service for food and beverage items.
- Guests and visitors are not permitted to join any event for entertainment only.
- The hotel does not accept any liability in respect of loss of damage to articles brought into the hotel or car park.
- Room upgrades available to Upper Deck for an additional £30.00.
- Timings and Menus are subject to change without prior notice.
- Party organisers are asked to inform their guests of these terms and conditions. Extra copies are available on request, together with a suggested policy statement in respect of Company Events which you may find useful.
Additional Terms and Conditions for Christmas Parties at Village Dudley and Walsall
- A credit card will be required at the point of booking, and a pre-authorisation of the card will be taken for the room rate covering the stay.
- ID will be required on arrival.
- The names on the booking, the credit card and the ID must all match.
Hen and Stag Parties with Village Urban Resorts and Maximise
Hen and Stag get everything free is subject to availability. One place is free with every 11 full paying adults. Free places are offered on pre-booked accommodation, food and beverage and activities.
All accommodation is based on twin occupancy. Must be booked via Maximise website.
Velocity Voucher Booklet - September 2014
£5 OFF VICTORY PUB & KITCHEN
Voucher can only be used once and must be handed into a team member. Minimum spend of £10 in Victory for voucher to be valid. Not to be used in conjunction with any other discount or offer. Voucher has no cash value. Only 1 voucher per transaction. Must be used by the stated expiry date. No change given and no reproductions of the voucher will be accepted.
£15 OFF IN THE RESTAURANT
Voucher can only be used once and must be handed into a team member. Minimum spend of £30 in the restaurant for voucher to be valid. Not to be used in conjunction with any other discount or offer. Voucher has no cash value. Only 1 voucher per transaction. Must be used by the stated expiry date. No change given and no reproductions of the voucher will be accepted.
50% OFF IN VIVA URBAN SPA ON YOUR FIRST TREATMENT
Voucher can only be used once and must be handed into a Viva team member. Cannot be used with any other offer or discounts. Excludes Bank Holidays. Offer expires 31st January 2015. Minimum spend is £25 in one transaction. Valid on bookings Monday - Thursday only. Valid on treatments only. No change given and no reproductions of the voucher will be accepted.
FREE MOVEMENT T-SHIRT
Voucher can only be used once and must be handed into a team member. Cannot be used with any other offer or discounts. Claim your FREE t-shirt on production of this voucher. Offer expires 31st December 2014. No change given and no reproductions of the voucher will be accepted.
2 x WEEKEND PASSES IN VELOCITY HEALTH & FITNESS
Voucher must be handed into a team member. Cannot be used with any other offer or discounts. Claim your FREE weekend passes on production of this voucher. Offer expires 31st December 2014. No change given and no reproductions of the voucher will be accepted.