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Promo code

T&C's

STANDARD TERMS AND CONDITIONS

 

The price you pay:

Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation. These rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without any prior notice. Where a meal is included in the price, this is for adults only, children's meals are charged as taken. The hotel will inform you at check-in of which Food outlet in which this is to be taken, and if appropriate the menu available. The full price for each break, with the addition of all extras incurred during your stay, is to be settled in full before departure, by cash, cheque with current banker's card, American Express, Maestro, MasterCard or Visa. Village Glasgow don't accept cheque as a payment option. VAT is included at the current prevailing rate where applicable. Leisure Saver rates require full prepayment at the time of booking, which is non refundable and non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made.

 

A transaction fee will be applied to all bookings made with a credit card. This is to recover the credit card companies' charges to us. All credit cards will be charged £2.50. This information is displayed at step 3 of the booking process under the Payment Details section before you confirm your reservation. The fee will be applied to the entire booking rather than per room. Payment by debit card is free. It is not refundable.

 

The total price of your booking shown online will not reflect any credit charges. Payment for your booking and any applicable credit card charges will be processed by the hotel.

We monitor business calls for quality control and training purposes.

Advertising/promotional rates:

Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full. Rates quoted are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate. Where applicable payment in full is required at time of booking and this is non-refundable, non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made. These rates cannot be used in conjunction with any other offer. We monitor business calls for quality control and training purposes. Please refer to the promotional terms and conditions page for more information.

Your booking:

If making a reservation in a Village Urban Resort, the contract for your stay is with either:

  • VUR Village Trading No.1 Limited, Registered No.418878.
  • VUR Village Trading No.2 Limited, Registered No. 6448782.
  • VUR St Davids Limited, Registered No. 2350872.
  • VUR Village Hotels and Leisure Limited, Registered No. 6126416.

Registered Office for all: One Fleet Place, London, EC4M 7WS

Check In Times / Check Out Times: 

Check-in is 3pm and check-out is 11am. Your room may be available before 3pm, however, this cannot be guaranteed and the hotel will arrange storage of your luggage until your room is ready. A late checkout may be available during your stay, please check with the hotel reception on arrival.

  • Early Check In

Available from 11am midweek and 12pm at the weekend
Standard extra charge of £15 should be applied for an Early Check In
Subject to availability

  • Late Check Out

A Standard extra charge of £20 should be applied for a Late Check Out. (Excluding "Lazy Sundays" offer which has it's own pricing) Late check out is available up to 2pm.  Subject to availability.


Special arrangements:

Whilst every effort is made to fulfil your requests, unfortunately, we can not guarantee these and failure to do so will not constitute a breach of contract.

Cancellations / Amendments:

No further charges will be made for cancellations received before 12pm on the day of arrival, however, for non-arrivals and / or cancellations after 12pm on the day, the first days balance will be charged. Bookings made on Advance Saver and Promotional rates are non cancellable, non refundable and non transferable.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. If this does arise you can 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us or 3) cancel your reservation and receive a full refund of any monies paid.

In rare cases, we may have to cancel or reject a booking due to “obvious errors.” For clarity, an obvious error is a mistake on the website (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is at the sole discretion of VUR Village Hotels & Leisure Ltd.

Your money is safe:

In the unlikely event of insolvency, any pre-payments made by you or packages sold within the meaning of Travel Holidays and Package Tours regulations 1992 are secured by a trust of which Messrs Hammond Suddards Trustees Limited are independent Trustees, c/o Wrigleys Solicitors, 19 Cookridge Street, Leeds LS2 3AG.

Your personal information:

Village Urban Resorts process personal information collected for the purposes of: dealing with your requests, providing reservation services, tailoring our services to your requirements and preferences, conducting market research surveys and providing you with information about products and services we offer. We will NOT sell this information and will only disclose it to other companies within Village Urban Resorts and any suppliers we engage to process data on our behalf.

Subject Access Request

Under the Data Protection Act 1998, you are entitled to request access to personal information held about you by Village Urban Resorts. Any subject access request must be made in writing to: Customer Services, Village Hotels & Leisure Ltd, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW enclosing proof of identify, such as a copy of your driving licence or utility bill together with the standard fee of £10 (cheque made payable to Village Hotels & Leisure Ltd). You are encouraged to complete the Subject Access Request Form (download here) to assist Village Urban Resorts in accurately identifying the location(s) of your personal data. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.


Health & Fitness Club Facilities:

For full details of extra facilities offered, the charges and availability of these please contact the hotel directly. The following conditions apply for Village Urban Resorts respectively.

  • Children under the age of 18 must be accompanied by a responsible adult at all times when in the Health & Fitness Club.
  • Children's swimming times apply. Please see the website or contact the hotel directly for confirmation of these times. 
  • Children must be accompanied by their parents at all times when in, or by, the pool area.
  • Saunas and steam rooms, whirlpool spa, fitness studio and toning tables are not suitable for children under the age of 18.


Food & Beverage:

At Village Urban Resorts we offer a variety of meal plans. Where meals are included within a rate they are included for adults only and available from the dinner inclusive menu (supplements apply on some dishes). All meals are charged as taken for infants and children. 

Child Policy:

At Village Urban Resorts an infant is classed aged 0 - 2 years and a child 3 - 12 years. Ages 13 years and above is charged the full adult price.

Most hotels have family rooms specifically designed with children in mind: we can provide you with a sofa bed or a pull-out bed for children or cots for infants. When sharing with adults, infants are accommodated free of charge in a cot. Children are charged from £15 each per night (this varies between £15 - £30 per hotel dependant on product booked e.g. B&B or DBB). Children's meals are included to match the rate bought for the adult, (either Room Only, Breakfast, First Night Dinner or Dinner Bed & Breakfast) Dinner when included is from the children's only menu. The hotel will provide a cot or extra bed as appropriate. If a promotional or offer includes free children this will be clearly stated on the rates page.


Car Parks:

Most hotels have their own car parks, free of charge. However, cars are left at the owner's/customer's own risk, this also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage.

Pet Policy:

Village Urban Resorts have a limited number of bedrooms available per night for guests travelling with pets, a cleaning charge of £15.00 per pet, per night will apply. Customers are liable for any damages to furniture, fixtures and fittings. Pets are not allowed in Upperdeck bedrooms. Pets aren't allowed at Village Glasgow other than service animals only.

Comments / Complaints:

In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services within 21 days of the end of your stay giving your booking reference and full details of your complaint:

Customer Services, Village Urban Resorts, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington WA1 1RW

The Euro:

Prices quoted are in pounds sterling and payment cannot be made in Euros at any Village Urban Resort.

Copyright:

No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of VUR Village Hotels & Leisure Ltd.

Registered Office:
One Fleet Place,
London
EC4M 7WS

Company Numbers:
418878
6448782
2350872
6126416

 

PROMOTIONAL TERMS AND CONDITIONS

 

Book directly online and get £10 credit to spend during your stay

Book direct on the Village Hotels website www.village-hotels.co.uk for the lowest rates guaranteed, free access to our Health & Fitness Club and for a limited time only, get £10 credit to spend on food and beverage during your stay. A printed version of your booking confirmation email must be presented upon check in. £10 credit only applies to food and beverage items charged to your room during your stay and can't be used against the value of your room booking. £10 will be deducted from your total bill at check out. Credit is non refundable and must be used during your stay. Credit is non transferable and can only be used once by the recipient of the email.

Pasta Sundays

Salad starter, garlic bread and choice of 3 pasta dishes available. Only available on Sunday evening 6pm-9pm, Not to be used in conjunction with any other sale or discounted items. Must be pre-booked and is subject to availability. Non-members pay £10, Current members pay £5 and UpperDeck Members are free. Free week member must produce a valid temporary membership card on entry to the restaurant. This offer will commence from Sunday 15th March.


Hen and Stag Parties with Village Urban Resorts and Maximise

Hen and Stag get everything free is subject to availability. One place is free with every 11 full paying adults. Free places are offered on pre-booked accommodation, food and beverage and activities.
All accommodation is based on twin occupancy. Must be booked via Maximise website.

 

Terms and Conditions for Village Urban Resorts “Meets with Treats” Promotion

  • The promotion will apply to bookings confirmed in a Village Urban Resort on or after the 20th April 2015 to take place up to and including the 31st August 2015.
  • Bookings should be made direct with Village Urban Resorts and not through a third party claiming commission.
  • To qualify for the “treats” you must quote “Summer Treats” at time of enquiry.
  • Minimum spend of £200 applies.
  • The promotion only applies to meetings, conferences and event bookings, but excludes accommodation only bookings unless taken in conjunction with one of the aforementioned.
  • A booking will be deemed confirmed once a Village Urban Resort Booking Agreement has been signed by both parties.
  • Your “treat” choice should be made at time of confirmation and no later than 7 days prior to your event.
  • Details of the “treat” choice is as follows:
    • Each Starbucks Voucher will be valid for 1 complimentary tall handcrafted beverage from the Starbucks range. The voucher must be handed to the Barista in exchange for the beverage and is valid at Starbucks in Village Hotels only while stocks last.
    • Free Upperdeck room upgrades will be given the facilitator for each event when a standard room is booked, subject to availability.
    • The Goodie Bag for your delegates will consist of a drink, piece of fruit and snack bar
    • Leisure Club passes can be used in any Village Urban Resort up to one month after your event allowing access to the full Health and Fitness facilities subject to successful completion of the health & safety questionnaire
    • Dinner for your facilitator and guest can be taken in the restaurant of the booked Village Urban Resort and can be used in exchange for a 3 course meal from the choice menu.
  • The same “treats” should be chosen for all delegates.
  • No cash alternative will be available and the chosen “treats” are non- transferable.
  • 1 “treat” will be awarded for bookings contracted to the value of £750 and 2 “treats” for bookings of value over £750.
  • In the event that the booking is amended prior to arrival below the above thresholds, Village Urban Resorts reserves the right to amend the “treats” offered.
  • Village Urban Resorts reserves the right to add, modify and delete any of the conditions, prizes or terminate the promotion at any time with or without notice.

Terms and Conditions for Special Agent Promotion

  • Available on new bookings placed at a Village Urban Resort on or after 01 April 2015 to arrive before 04th September 2015.
  • The promotion only applies to meetings, conferences and event bookings, but excludes accommodation only bookings unless taken in conjunction with one of the aforementioned.
  • A booking will be deemed confirmed once a Village Urban Resort Booking Agreement has been signed by both parties.
  • Offer not valid to any agency already on a preferred agreement with Village Urban Resorts.
  • Offer is only available when your enquiry has gone through our central meetings desk, MeetMe.
  • The voucher value is on the contracted value or actual value of the booking, whichever is the lesser amount.
  • Minimum spend required to earn vouchers is £500.
  • Your vouchers will be sent registered post following the payment of the event invoice.
  • Participation is subject to your company’s policy on accepting prize and incentives.
  • Taxes will apply based on the value of the prize awarded. The payment of this will be the sole responsibility of the receiving individual.
  • You are personally responsible for declaring the receipt of your prizes and any Tax that you need to pay, not your employer or Village Urban Resorts. At the end of the tax year, VUR will confirm in writing the value of the prize received on which you will need to account for your tax liability. Your local tax office can be contacted for advice should you require this.
  • Village Urban Resorts can withdraw this offer at any time.

 

Terms and Conditions for Web Extras

Early Check-In

Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to first night of stay. Available from 11am midweek and 12pm at the weekend.

Late Check-Out

Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to the last night of stay. Late check out is available up to 2pm.

Breakfast For Two

Offer is valid for 2 adults for each morning of the stay. Price is based on breakfast for 2 adults for the length of stay and is non-refundable and non-transferable, unless added to a Bed & Breakfast or Dinner, Bed & Breakfast rate where a full refund will be made upon checkout.

Dinner For Two

Offer is valid for 2 adults on the first night of the stay only and cannot be exchanged for another night. Dinner is from the set menu in the hotel restaurant and doesn't include drinks. Village Aberdeen and Village Edinburgh include a £9.80 supplement. A full refund will be made upon checkout if added to a Dinner, Bed & Breakfast rate.

Dinner & Wine For Two (One Bottle House Wine)

Offer is valid for 2 adults on the first night of the stay only and cannot be exchanged for another night. Dinner is from the set menu in the hotel restaurant and includes one bottle of house wine per couple (White, Rose or Red). Village Aberdeen and Village Edinburgh include a £9.80 supplement. A full refund will be made upon checkout if added to a Dinner, Bed & Breakfast rate.

Burger & Pint or Glass of Wine For Two

Offer is valid for 2 on the first night of the stay. Burger is from The Public House menu. Pint only applies to Stella 4%, Boddingtons, Oyster Stout or Magners. Glass of wine is house wine (White, Rose or Red)

Bottle of Prosecco

1 bottle of Prosecco will be in room upon arrival.

Six Pack of Budweiser

Six bottles of Budweiser will be in room upon arrival.

£50 F&B Credit

Credit can be only redeemed in Pub and Restaurant only and has to be used during stay.