Book me into Village

Hotel Selection

Date Selection

Or you can select other dates:

Room Selection

Room 1

Room 2

Room 3

Room 4

Want to book more than 4 rooms?

Then click here to contact the hotel directly.

Promo Code

ROOM BOOKING CONDITIONS

1. Price and payment

1.1 Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified) and remain subject to availability. Normal supplements apply for upgraded accommodation and for additional occupancy (which will include child supplements).

1.2 All prices shown are applicable at the time of your Booking, are not valid in conjunction with any other offer and are subject to change by us without any prior notice.

2. Promotional rates

2.1 Bookings based on promotional rates are taken at the discretion of the individual Village Hotel. All promotional rate offers are subject to availability and change, at the sole discretion of each Village Hotel. Only a certain number of rooms or offers are available at each Village Hotel on selected dates.  When this room or offer availability has been reached, the Village Hotel may not, at its sole discretion, accept any more Bookings at  those promotional rates, regardless of whether the Village Hotel is fully occupied or not.

2.2 Rates advertised are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as, and when, we deem appropriate

2.3 Payment for promotional rates is taken within 24 hours of booking via a payment link which will be sent for all bookings.  It is your responsibility to follow this link and ensure payment via this link or via the Village website within 24 hours.  If payment is not made within 24 hours we reserve the right to cancel the booking.  Promotional rates are booked on non refundable/non changeable basis.

3. Price and payment

3.1 A credit or debit card is required to secure your booking at the time of your Booking. Payment for your entire Booking will be taken at the time of making the booking or on the day of arrival using the debit or credit card that you provided to us dependent on whether you opt for our flexible or saver rate.

3.2 If you purchase any extras during your stay, we are authorised by you to collect the full amount of those purchased extras at any time using the credit or debit card details that you have provided to us.

3.3 If you cancel or postpone a Booking, we reserve the right to charge a cancellation fee as follows:

Booking Type

Date of Cancellation/Change

Cancellation charge payable by you 

Flexible

Cancellations or changes received before 3pm the night before your scheduled arrival date for our book now, pay later reservations.

Cancellations or changes received any time on or after 3pm the day before your scheduled arrival date.

No show.

Free of charge

Total contract price

Total contract price

Saver

Cancellation at any point

No show

Total Contract Price

Total Contract Price

3.4 Date Changes Permitted

3.4.1 A change of date and/or room type is permitted by you contacting our Contact Centre on 01925 873 283. Such a change is subject to availability (which may include the requirement for the same rate type/band of room to be available) and to the payment of:

3.4.1.1 The difference between the original rate/room charge and the new applicable rate and/or room type charge; and

3.4.1.2 The cost of any additional nights that you stay at the relevant Village Hotel.

3.4.2 If the applicable new rate is cheaper for the dates and/or room type you are amending, you will not be refunded the difference between that and the original price paid.

3.4.3 All changes to dates and/or room types must be made:

3.4.3.1 To the entire booking and cannot be made to only part of the booking; and

3.4.3.2 At least 48 (forty eight) hours prior to your scheduled day of arrival. 

3.4.3.3 Applies to bookings made up to 31st December 2020 for stays up to 31st March 2021

3.4.4 The location of the Village Hotel cannot be changed on any of our bookings. 

3.4.5 Only 1 (one) change of date and/or room type is permitted per booking.  

3.4.6 Changes to dates and/or room types cannot be made online and you must call our Contact Centre on 01925 873 283. 

 

 

4. Payments to guarantee all bookings

4.1 A payment link will be sent for all bookings.  It is your responsibility to follow this link and ensure payment via this link or via the Village website within 24 hours.  If payment is not made within 24 hours we reserve the right to cancel the booking.

5. Guaranteed reservations

5.1 When you make a Booking with us, your reservation is guaranteed. By this we mean that we will provide the agreed standard of accommodation that you have booked from any of the suitable rooms available at the time you check-in.

5.2 In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so (including, without limitation, offering the relocation of your booking to another Village Hotel). If this does arise you can: (a) accept the changed arrangements as notified; (b) make an alternative arrangement with us; or (c) cancel your reservation and receive a full refund of any monies paid.

6. Check-in and check-out times

Check-In 3pm

Check-Out 11am

Your room may be available before 3pm, however, this cannot be guaranteed and, if required, the Village Hotel will arrange storage of your luggage until your room is ready.

7. Early check-in and late check-out

Early Check-In Available from 1pm

Late Check-Out Available until 1pm

Extra charges will apply if you wish to take advantage of either of these offerings, subject to availability, please enquire at time of booking

8. Breakfast times

Breakfast times are displayed in the Village Hotel.

9. Special arrangements

9.1 Whilst every effort is made to fulfil your special or non-standard requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract by us.

10. Child Policy

10.1 Children are classed as those between the ages of 2 years old to 12 years old

10.2 When buying a Flexible or Saver rate with meals included children’s meals are included to match the adult meal plan, either room only, breakfast or dinner & breakfast.  Promotional inclusions may differ.  Please refer to the specific promotion for more information.

10.3 Infants under 2 years old will be accommodated, where space allows, in a cot, free of charge.

11. Car parks

11.1 Please see separate terms and conditions relating to use of our car parks here.

12. Village Gym

Pre-paid access to Village Gym - £5.00 (five pounds) per room per night. This offering is available to all standard rooms. Club and family rooms have Village Gym access included. You must ensure that you complete a General Health Questionnaire when you purchase access to Village Gym. If you do not complete this form and injure yourself during your workout, this will be your responsibility.

 

Standard Terms and Conditions

Your booking:

If making a reservation in a Village Hotel, the contract for your stay is with: VUR Village Trading No.1 Limited, with registered office at Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW and registered number 418878.

Your personal information:

Village Hotels processes personal information collected from you for the purpose of providing the hotel and accommodation services that we have agreed with you and providing you with information about products and services we offer. We will not sell this information and will only disclose it to other companies within the Village Hotels group of companies and any suppliers we engage to process data on our behalf. We monitor business calls for quality control and training purposes.

Spa online booking:

A 50% deposit is required to complete all online bookings. All deposits paid online are non-refundable and non-transferable. To reschedule a treatment booked online you must contact the spa directly with at least 48hrs notice. Same restrictions apply to all online bookings regarding medical conditions – for more information please contact the spa directly or via the ‘contact us’ link.

Food & Beverage:

At Village Hotels we offer a variety of meal plans. Where meals are included within a rate they are included for adults only.  For children’s meals, see Child Policy, below. 2 course dinner in the restaurant is charged at £24 per person. Add a 2 course meal to your reservation at the time of booking via VillageHotels.com and receive 25% off.

Smoking Policy:

Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms.  A £100 charge will apply to anyone found smoking in a bedroom.

Pet Policy:

Village Hotels has a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for guide or assistance dogs.

Comments / Complaints:

In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services, within 21 days of the end of your stay, giving your booking reference and full details of your complaint: Customer Services, Village Hotels, 1st Floor, Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW

The Euro:

Prices quoted are in Pounds Sterling and payment cannot be made in Euros at any Village Hotel.

Copyright:

No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of VUR Village Trading No.1 Limited. Registered Office:

600 Lakeside Drive

Centre Park

Warrington

WA1 1RW

Company Number: 418878 

PROMOTIONAL TERMS AND CONDITIONS

GYM PROMOS 

For all Gym promotional terms and conditions please visit the gym website

GIFT VOUCHERS 

Introduction
These Terms and Conditions apply to Village Gift Vouchers and govern the relationship between VUR Village Trading No.1 Limited ("we" or "us" or “Village”) and you or the person to whom you give the Village Gift Voucher to (“you”). Use of your Village Gift Voucher will constitute acceptance of these terms and conditions.
These terms and conditions override any statements on your Village Gift Voucher and we may update or vary these terms and conditions. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Care
01925 906453.

2. Purchasing your Village Gift Voucher
You can purchase Village Gift Vouchers online at
www.village-hotels.co.uk                        

The minimum purchase is £20 and the maximum purchase is £500.  The transaction reference on your credit card statement will refer to Village Hotels.  If a Village Gift Voucher is delivered with a higher value than the price that was charged to the credit or debit card, we reserve the right to cancel the Village Gift Voucher and re-issue a Village Gift Voucher to you for the correct purchase price.


We are not responsible for any lost or stolen Village Gift Vouchers.


3. Using your Village Gift Voucher

You may redeem your  Village Gift Voucher at any participating Village Hotel in in England, Scotland or Wales.  A full list of Hotels can be found at
www.village-hotels.co.uk.             

You may redeem your Village Gift Voucher in part.  If you do, the remaining balance shall remain on the original Village Gift Voucher and may be applied to future purchases. Change will not be given. You may check the balance on your Village Gift Voucher by visiting www.showmybalance.com and following the online instructions. 

 

Your Village Gift Voucher is not a credit card, charge card or debit card. You may not exchange your Village Gift Voucher for cash. Refunds will not be given for the purchase of a Village Gift Voucher. We reserve the right to refuse to accept damaged Village Gift Vouchers which we believe may have been stolen or obtained in another illegal way.

4. Expiration and Cancellation
Your Village Gift Voucher will expire 12 months from the date it was purchased.  Extensions to the voucher's term of validity are not allowed.  We reserve the right to cancel your Village Gift Voucher if we suspect it is being used fraudulently or in breach of these Terms and Conditions.
We may suspend or terminate this agreement at any time by giving you reasonable prior notice.


5. Loss, Theft, Damage
You should take care of your Village Gift Voucher and treat it like cash. Village is not responsible for lost or stolen Village Gift Vouchers.

6. Resale/Use in Promotions
You may not sell your Village Gift Voucher. We reserve the right to cancel any Village Gift Voucher that we suspect has been resold or obtained in connection with an unauthorised sales or promotional activity.

7. Customer Care
If you need assistance or if you have any enquiry relating to your Village Gift Voucher, you can use the Contact Us facility at www.village-hotels.co.uk or call Customer Care on
01925 906453.

8. Data Protection and Privacy
When you purchase your Village Gift Voucher at www.village-hotels.co.uk, you will be asked to provide certain personal information, including your name, address and contact details.   We are committed to maintaining the security of your personal information and details of how we hold your data can be found in our privacy policy at
https://www.village-hotels.co.uk/privacy-policy.

9. Liability of Village
We shall not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or loss of profit or damages) that arise from or connected with these terms and conditions.
Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your Village Gift Voucher as at the date that such loss or damage occurs.  This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

10. Variation
We reserve the right to amend or waive any provision of these terms and conditions from time to time. The terms and conditions applicable to the use of a Village Gift Voucher shall at any time be the terms and conditions published at
www.village-hotels.co.uk and your continued use of a Village Gift Voucher shall constitute your acceptance of such terms and conditions.

11. Governing Law
These Terms and Conditions are governed by English law

Wedding Showcase - Free case of champagne

While stocks last. Wedding booking deposit must be paid within 7 days of the showcase to receive a free case of champagne. Offer available when attending a Village Hotel wedding show. Selected dates apply.

Members 25% discount 

Book direct or by using promo code GYM25 online and show your valid gym membership card on the day of your spa treatment. Available Sunday – Thursday only. Cannot be used in conjunction with any other offer or discount. Discount available against individual  spa treatments only. All other standard Village Spa T&Cs apply. Membership card must be presented when ordering food or drinks at the pub and restaurant to qualify for this discount. 

Business Club Member Referral

Refer a  new member to a Village BCLUB and chose one of the following;

  • 5 x Day Passes
  • £25 food and beverage voucher
  • 2 x tickets to a tribute tour party night
  • 1 x day room hire in a BCLUB meeting pod
  • Amazon Echo

Offer available until 28th February 2019. There is no limit to the number of new members that a current member can refer to join. The referred member must join on either a pay monthly or annual advance 12-month contract. Not applicable on Founder Rate memberships. Cannot be used in conjunction with any other offer. No cash alternative is available. Hotel General Management’s decision is final when issuing referral gifts. In order to receive your referral gift, the member must sign up to Village BCLUB before 31st January 2019.

Referred member must join before this promotion ends for referral gift is claimed and also not cancel their membership within 14 days.

5 x Day Passes can be used at any Village BCLUB across the UK by either the member, or a guest. Simply present the day pass to the host team who will issue you with a guest key for the day. Day passes must be used within 6 months of issue. There is no limit on how many day passes can be used at the same time.

£25 food and beverage voucher is only valid in Village Pub & Grill, and must be redeemed at the same time and within 6 months of receiving the voucher. Cannot be used in conjunction with any other food & beverage offer, or in another food & beverage outlet.

2 x tickets to a tribute tour party night is to be booked through the meetings & events sales office at the  hotel and is subject to availability. Ticket includes 3-course dinner, tribute act and DJ disco. Over 18’s only. Excludes Christmas Parties. Must be used within 6 months of issue.

1 x day room hire in BCLUB meeting pod for upto 6 people. Must be redeemed in one day (cannot be split). Includes room hire, inroom technology and unlimited refreshments. Subject to availability.

No cash alternative to any referral gifts. 

Terms and Conditions for Meetings at VUR Village Trading No 1

a. These terms apply to day meetings placed and pre-paid via the on line booking channel at www.villagehotels.co.uk
b. All meetings rooms will be set boardroom style and refreshments will be available from our Hub Café for the duration of your meeting.
c. Lunch will be served outside the meeting room
d. Amendments can be made to bookings by calling MeetMe, the central meetings desk for Village, on 01925 873281
e. Meeting rooms and refreshments can be cancelled free of charge up to 14 days before the meeting. Within 14 days of expected arrival, full charges apply.
f. Reduction of attendees can be made up to 14 days prior to the meeting. Less than 14 days before the meeting, these will incur a 100% cancellation charge.
g. The Clients shall be responsible for the orderly conduct of its guests, and shall ensure that its guests have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law. The Client shall fully indemnify the Hotel against any claims, or loss or damage arising as a result of breach of this clause.
h. Prior written approval must be obtained if you wish to fix items to the walls, floors or ceilings. The Hotel will hold the Client responsible for any damage caused through negligence by the Client, the Client’s guests or the Client’s contractors. An inspection of the premises before and after the event may be requested by contacting the Duty Manager.
i. Where any facilities or services are booked, the Hotel will not be liable to make any refunds should the guests fail or refuse to use them for whatever reason and full payment must be made.
j. Where the Hotel is requested to book facilities and/or services on behalf of its clients or their guests with third parties, it will do so in good faith but cannot be held liable should the standard of those services prove deficient, nor for the acts or omissions of such third parties.
k. Only food and beverage purchased from the Hotel may be consumed on the premises. If food or beverages are brought into the Hotel for consumption, a charge will be made equal to the Hotel’s selling price for that or an equivalent product, which shall be in the absolute determination of the Hotel.
l. The event must start and finish at the times specified on the contract. Changes to the times must be agreed with the Hotel.
m. The Hotel reserves the right to cancel any booking forthwith or reserves the right to offer alternative facilities without any responsibility on its part in the event of:
a. Any occurrence beyond the reasonable control of the Hotel which shall prevent it from performing its obligations in connection with the booking.
b. If the booking might, in the opinion of the Hotel, prejudice the reputation of the Hotel

Members Birthday Offer:

The member dines free on their birthday when dining as part of a Celebration only (not valid against the normal a la carte menu). To dine for free the Celebration booking must be confirmed and pre-payment must be made 14 days of receiving the birthday email from Village. A copy of the email must be shown on arrival. All bookings are subject to availability. Available for bookings of 6 or more, dining from the Celebration menu only. Available in Verve Grill or Buca di Beppo. Free fizz is based on tables of 6 or more. 1 bottle is included per table of 6. This can’t be used in conjunction with ay other offer. Subject to availability and general T&Cs apply.

Village Spa T&C's 

LEISURE MEMBERS DISCOUNT: Standard membership of Village Gym entitles the member to 10% off treatments Monday to Friday on production of a valid membership card. Black Card membership of Village Gym entitles the member to 20% off treatments Monday to Friday on production of a valid membership card. 

SCHEDULING AN APPOINTMENT: To schedule an appointment for your perfect treatment, please contact our Spa Reception who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All spa treatments and packages require 50% deposit on booking. Your treatment time as advertised in the brochure includes before and aftercare as a complimentary service.

ARRIVAL TIME: Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive at least 15mins before your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.

LEISURE FACILITIES AND ACCESS: Guests who have reserved a Spa Day Package will be offered a robe and towel for use during their day. (£10 refundable deposit required). They will also be shown around our changing and fitness facilities including pool area by one of the spa team.

Village Gym is a state-of-the-art leisure club with the latest fitness equipment and a variety of fitness classes. You can book fitness classes with the spa reception ahead of your visit. Gym facilities are available to Spa Day guests, Spa Break guests, some hotel residents and members. Please bring flip-flops for use around the pool area and enquire about child-free pool times ahead of your visit.

SPA LUNCHES: With Spa Day Packages, these will be held in our hotel food and beverage areas. Clients must be fully clothed in this area.

CHILDREN’S POLICY: We are delighted to offer treatments for children over the age of 16 years old. Please contact the spa team for details on treatments available for our younger guests. We would require signed permission from a parent or guardian at the treatment consultation for 16-17yr olds to receive any treatments.

CANCELLATION POLICY: Please note that your 50% deposit will be redeemed if 48 hours notice is not received to cancel or reschedule your appointment. Late arrival will shorten your treatment time. All prices are quoted in GBP and are subject to change at any time.

HEALTH CONDITIONS: Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation. We may require a doctor’s note to give treatments.

PREGNANCY: We have specially designed treatments for expectant women past their first trimester (3 months) or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

VALUABLES: Village Spa accepts no responsibility for loss of valuables or jewellery at any time on the spa premises.

24/7 GYM ACCESS

24/7 access is available for select gym membership types only and is operating at specific Village Gym Clubs. To find out if your local club is offering 24/7 Gym access please visit the relevant club page on this website and look at the Opening Hours. 24/7 access is by valid membership card – entry will be refused if you cannot present your membership card. Hotel guests may use the club facilities during set times, and use for hotel guests excludes 24/7 access for safety reasons. Minimum entry for 24/7 gym access is 18 years. For health and safety reasons, members under the age of 18 can attend the gym only during the peak hours shown for the club. 24/7 access does not include access to changing rooms, studios or wet areas due to health and safety considerations. Towels will not be available outside of normal operating hours. CCTV is in operation and emergency alarms are installed in the gym should you feel unwell or need emergency help. Fitness Coaches will not be onsite other than at normal operating hours Management reserve the right to withdraw 24/7 access at any time due to the need for essential maintenance work, if adequate supervision cannot be arranged or if they have health and safety concerns.

Please contact your local Club if you need any more details. 

For full VWorks T&C's here. 

VWorks Platinum T&C's here. 

Great British Spring Breaks

2 night seasonal package inclusions:

The 2 night package includes breakfast for 2 people in a standard room and a 2 course dinner in the pub and grill from a selected menu on 1 night of your stay.  All other extras and room supplements are chargeable with the exception of family rooms booked on the two night package where no room supplement will apply as kids stay and eat free.  Kids eat free from the childrens' menu, 1 child is free for every adult ordering a main course.

Cancellations or amendments:

All seasonal and promotional rates are non refundable and payment will be taken within 24 hours of your booking being made.  In this difficult period we are permitting bookings made on seasonal and promotional rates to be modified to another date or another Village Hotel. Stays planned before 31-May 2020 can be rebooked for a new date no later than 30-Dec 2020. No modification fee will be charged.  To change your booking please call 01925 873284 with suggested alternative dates or locations in mind where availability and rates will be checked for you. Please note if the rate is higher on the alternative date then the difference will be payable. Subject to availability. 

1 night promotional rate inclusions:

The price includes breakfast for 2 people in a standard room.  All other extras and supplements are chargeable.

 Cancellations or amendments:

All seasonal and promotional rates are non refundable and payment will be taken within 24 hours of your booking being made.  In this difficult period we are permitting bookings made on seasonal and promotional rates to be modified to another date or another Village Hotel. Stays planned before 31-May 2020 can be rebooked for a new date no later than 30-Dec 2020. No modification fee will be charged.  To change your booking please call 01925 873284 with suggested alternative dates or locations in mind where availability and rates will be checked for you. Please note if the rate is higher on the alternative date then the difference will be payable. Subject to availability.