STANDARD TERMS AND CONDITIONS
The price you pay:
Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation. These rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without any prior notice. Where a meal is included in the price, this is for adults only, children's meals are charged as taken. The hotel will inform you at check-in of which Food outlet in which this is to be taken, and if appropriate the menu available. The full price for each break, with the addition of all extras incurred during your stay, is to be settled in full before departure, by cash, cheque with current banker's card, American Express, Maestro, MasterCard or Visa. VAT is included at the current prevailing rate where applicable. Leisure Saver rates require full prepayment at the time of booking, which is non refundable and non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made.
A transaction fee will be applied to all bookings made with a credit card. This is to recover the credit card companies' charges to us. All credit cards will be charged £2.50. This information is displayed at step 3 of the booking process under the Payment Details section before you confirm your reservation. The fee will be applied to the entire booking rather than per room. Payment by debit card is free. It is not refundable.
The total price of your booking shown online will not reflect any credit charges. Payment for your booking and any applicable credit card charges will be processed by the hotel.
We monitor business calls for quality control and training purposes.
Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full. Rates quoted are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate. Where applicable payment in full is required at time of booking and this is non-refundable, non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made. These rates cannot be used in conjunction with any other offer. We monitor business calls for quality control and training purposes. Please refer to the promotional terms and conditions page for more information.
If making a reservation in a Village Urban Resort, the contract for your stay is with either:
- De Vere Village Trading No.1 Limited, Registered No.418878.
- De Vere Village Trading No.2 Limited, Registered No. 6448782.
- De Vere Village St Davids Limited, Registered No. 2350872.
- De Vere Village Hotels and Leisure Limited, Registered No. 6126416.
Registered Office for all: 33 Cavendish Square, London, W1G 0PW.
Check In Times / Check Out Times:
Check-in is 3pm and check-out is 11am. Your room may be available before 3pm, however, this cannot be guaranteed and the hotel will arrange storage of your luggage until your room is ready. A late checkout may be available during your stay, please check with the hotel reception on arrival.
- Early Check In
Available from 11am midweek and 12pm at the weekend
Standard extra charge of £15 should be applied for an Early Check In
Subject to availability
- Late Check Out
A Standard extra charge of £20 should be applied for a Late Check Out. (Excluding "Lazy Sundays" offer which has it's own pricing) Late check out is available up to 2pm. Subject to availability.
Whilst every effort is made to fulfil your requests, unfortunately, we can not guarantee these and failure to do so will not constitute a breach of contract.
Cancellations / Amendments:
No further charges will be made for cancellations received before 12pm on the day of arrival, however, for non-arrivals and / or cancellations after 12pm on the day, the first days balance will be charged. Bookings made on Advance Saver and Promotional rates are non cancellable, non refundable and non transferable.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. If this does arise you can 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us or 3) cancel your reservation and receive a full refund of any monies paid.
In rare cases, we may have to cancel or reject a booking due to “obvious errors.” For clarity, an obvious error is a mistake on the website (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is at the sole discretion of De Vere Group Ltd.HJ
Your money is safe:
In the unlikely event of insolvency, any pre-payments made by you or packages sold within the meaning of Travel Holidays and Package Tours regulations 1992 are secured by a trust of which Messrs Hammond Suddards Trustees Limited are independent Trustees, c/o Wrigleys Solicitors, 19 Cookridge Street, Leeds LS2 3AG.
Health & Fitness Club Facilities:
For full details of extra facilities offered, the charges and availability of these please contact the hotel directly. The following conditions apply for Village Urban Resorts respectively.
- Children under the age of 18 must be accompanied by a responsible adult at all times when in the Health & Fitness Club.
- Children's swimming times apply. Please see the website or contact the hotel directly for confirmation of these times.
- Children must be accompanied by their parents at all times when in, or by, the pool area.
- Saunas and steam rooms, whirlpool spa, fitness studio and toning tables are not suitable for children under the age of 18.
Food & Beverage:
At Village Urban Resorts we offer a variety of meal plans. Where meals are included within a rate they are included for adults only and available from the dinner inclusive menu (supplements apply on some dishes). All meals are charged as taken for infants and children.
At Village Urban Resorts an infant is classed aged 0 - 2 years and a child 3 - 12 years. Ages 13 years and above is charged the full adult price.
Most hotels have family rooms specifically designed with children in mind: we can provide you with a sofa bed or a pull-out bed for children or cots for infants. When sharing with adults, infants are accommodated free of charge in a cot. Children are charged from £15 each per night (this varies between £15 - £20 per hotel). Childrens breakfast is included in the supplement and all other meals are charged as taken. The hotel will provide a cot or extra bed as appropriate. If a promotional or offer includes free children this will be clearly stated on the rates page.
Most hotels have their own car parks, free of charge. However, cars are left at the owner's/customer's own risk, this also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage.
Village Urban Resorts have a limited number of bedrooms available per night for guests travelling with pets, a cleaning charge of £15.00 per pet, per night will apply. Customers are liable for any damages to furniture, fixtures and fittings. Pets are not allowed in Upperdeck bedrooms.
Comments / Complaints:
In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services within 21 days of the end of your stay giving your booking reference and full details of your complaint:
Customer Services, Village Urban Resorts, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington WA1 1RW
Prices quoted are in pounds sterling and payment cannot be made in Euros at any Village Urban Hotel.
No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of De Vere Hotels & Leisure Limited or Village Hotels and Leisure Limited.
33 Cavendish Square
PROMOTIONAL TERMS AND CONDITIONS
Easter Early Bird Breaks
A £50 deposit required at time of booking, which is non-refundable & non-transferable. Stay from 4th April to 23rd April 2014. Prices are based on per room per stay, based on 2 adults sharing a standard room. Normal child and room supplements apply.
Half Term Breaks
Book to stay 2 nights between 14th - 23rd February only. The from price is based on 2 adults sharing a double/twin standard room. Full pre-payment is required at time of booking. Rates are non refundable & non transferable. All rates are based on 2 adults sharing standard accommodation. All supplements will be charged. All rates are subject to availability. Breakfast included for 2 adults. Normal supplements apply. Price is based on per room per night.
5 day sale - rooms in January
****Please note we experienced technical issues with our email confirmations during the 5 day sale. Some confirmations stated that cancellations were available up to 4pm on the day of arrival, this is incorrect, all bookings made on the 5 day sale promotion are non refundable & non transferable**** Rates quoted include 1 nights room only based on 2 people sharing a standard twin/double room. Stay Thursday - Sunday. Bookings can only be made for stays between 01/01/14 - 31/01/14. Subject to promotional availability. These rates are applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. Meals will be charged as taken for children. We reserve the right to amend this offer without prior notification. Full pre-payment required at the time of booking and this is non-refundable, non-transferable. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply.
Srping Hideaway Breaks
2 nights B&B
Includes 2 nights bed and breakfast based on 2 adults sharing a double/twin standard room. Full pre-payment is required at time of booking. Rates are non refundable & non transferable. All rates are based on 2 adults sharing standard accommodation. All supplements will be charged. All rates are subject to availability.Breakfast included for children, evening meals charged as taken. Normal supplements apply. Subject to availability. Book to stay by 31st March 2014.
3 nights B&B
Includes 3 nights bed and breakfast based on 2 adults sharing a double/twin standard room. Full pre-payment is required at time of booking. Rates are non refundable & non transferable. All rates are based on 2 adults sharing standard accommodation. All supplements will be charged. All rates are subject to availability.Breakfast included for children, evening meals charged as taken. Normal supplements apply. Subject to availability. Book to stay by 31st March 2014.
2 nights B&B with dinner on the first night
Includes 2 nights bed and breakfast based on 2 adults sharing a double/twin standard room. Dinner is based on 3 courses from the breaks menu and is for 2 people. Full pre-payment is required at time of booking. Rates are non refundable & non transferable. All rates are based on 2 adults sharing standard accommodation. All supplements will be charged. All rates are subject to availability.Breakfast included for children, evening meals charged as taken. Normal supplements apply. Subject to availability. Book to stay by 31st March 2014.
Subject to availability. Not to be used in conjunction with any other offer or discount. Late check out offer available for guests all week Must be pre-booked the night before the late check out. Card details required for authorisation or payment needs to be taken at the time of booking.
Ladies Spa Night - 1 night dinner, Bed & breakfast plus spa treatment. Rates quoted include 1 night bed and breakfast with dinner, based on 2 people sharing a standard twin room. Dinner is 3 courses from the Village Breaks Menu. Bookings to be made for breaks taken between 16.03.11 - 31.12.14, subject to promotional availability. 1 x 30 minute treatment per person must be taken after noon on the friday and before noon on the Saturday. This rate is only available on Fridays. These rates are only applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. We reserve the right to amend this offer without prior notification. Payment in full is required at time of booking and this is non-refundable. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply.
Sunday Night Room Only for £10 when you spend £50 on Food & Beverage in Verve bar+grill, Vinny & Vito, Buca di Beppo, Chop House & Victory Pub.- Rates quoted include 1 night Room Only based on 2 people sharing a standard twin/double room. Sunday Night only (Excludes Bank Holiday Sundays). Bookings to be made for stays between 23/01/12 - 31/12/14. Subject to promotional availability. These rates are applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. Normal child charges apply. All meals will be charged as taken for children. We reserve the right to amend this offer without prior notification. Full pre-payment is required at time of booking, non refundable, non transferable. £50 will be taken at check-in for room credit, if the guest hasn’t spent £50 or more they will be charged the best available rate for the room. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply.
48 hours in London
Rates quoted include 2 night's bed and breakfast and 1 day London Underground travel card for up to 2 adults and 2 children. Package must be booked at least 3 days prior to arrival. Rates are based on a minimum 2 adults sharing a standard twin/double room for a minimum 2 night stay. Child charges apply; children staying on this package receive breakfast plus 1 day travel when sharing adult's room, subject to room suitability and availability. All other meals are charged as taken. Bookings to be made for breaks taken between 19th June - 30 December 2014 subject to promotional availability. These rates are only applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. We reserve the right to amend this offer without prior notification. Payment in full is required at time of booking and this is non-refundable. These rates cannot be used in conjunction with any other offer.
Travel industry offer
Rates quoted are per room per night, inclusive of bed and breakfast, based on 2 people sharing a standard twin/double room. Bookings to be made for breaks taken before 31.12.14, subject to promotional availability. These rates are available to travel industry employees only. These rates are only applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. We reserve the right to amend this offer without prior notification. Payment in full is required at time of booking and this is non-refundable. These rates cannot be used in conjunction with any other offer. Normal Leisure Breaks Brochure terms and conditions apply. Normal child charges apply. All meals will be charged as taken for children.
Valid for stays from Thursday-Sunday only. Offer valid on 2 nights or more and must be booked online. Subject to availability. Cannot be used in conjunction with any other offer or discounts. Excludes bank holidays and selected dates.
Early Diner Menu
This offer is only available Monday - Saturday. Guests must be seated by 7pm. Prices may vary at different Village Urban Resort. All extras are charged as taken. Subject to availability.
Three for £35
2 courses from the 2 dine for £35 menu. Valid on Friday & Saturday only. Subject to restaurant opening times. Not to be used in conjunction with any other promotion/discount (leisure discount not applicable) Valid until 31st December 2014 promotion/discount (leisure discount not applicable).
Dip n Dine
Terms and conditions apply. Subject to availability. Not to be used in conjunction with any other offer or discount. Table must be pre booked. Non-refundable, non-transferable payment on arrival at reception to access leisure facilities. Children must be accompanied by an adult at all times. Sitting times are subject to restaurant availability. Details of opening times and kids swim times available on our website or ask a member of the team. Minimum spend £9.95 per adult deposit non refundable. Sunday Lunch prices from £9.95 per adult. Prices may vary per site. Not available at Village Cardiff.
Free drink when you dine after your meeting at Village. Valid in all pubs and restaurants, can be redeemed in all 25 locations. Drinks included are: Pint of Stella 4, Pint of Boddingtons 125ml glasss of selected wines. Voucher must be presented at point of purchase. 1 voucher per person. Each voucher has it's own expiry date. Must be dining to claim this offer.
Party/Tribute Nights & Events
Booking & Payment
- A deposit may be required at the time of booking to secure your place. The hotel will advise at the time of booking.
- All provisional bookings will be held for seven days and automatically released if a deposit is not paid
- For parties over 20, final numbers and full payment will be required 28 days prior to the event.
- No party bookings may be charged to account unless you hold a credit facility with De Vere Village Hotels and Leisure
- Deposits and final payments are non-refundable and cannot be offset against any other products or services.
- All prices include VAT at the prevailing rate.
- Multiple cheques/credit card are not acceptable – one organiser cheque/card per party. All cheques are to be made payable to De Vere Village Hotels and Leisure Ltd.
- All outstanding monies are to be settled prior to arrival.
- Confirmation of your booking will be sent together with a receipt of monies paid.
Food & Beverage
- Pre-Orders for food should be returned with final payments.
- Where a food order is not provided asset meal of the day will be served.
- (V) Denotes suitable for vegetarians.
- De Vere Village Hotels & Leisure Ltd will not knowingly sell any food required to be labelled as containing GM material.
- We cannot guarantee that dishes do not contain nuts or nut derivatives, or fish products are totally free from bones.
- No alcohol or other beverages may be brought into the hotel for consumption or prizes.
- The hotel reserves the right to amalgamate Christmas events to ensure minimum numbers.
- Where applicable tables under 10 may be shared with other smaller parties in the function suite.
- The hotel reserves the right to judge acceptable behaviour and levels of noise from guests or representatives. The organiser is responsible for the behaviour of their group and should take all steps necessary for corrective action should that be requested by the hotel.
- Please note the dress code for all events is smart casual unless otherwise stated and we kindly ask for no jeans, trainers, baseball caps, hoodies or casual wear.
- Details are correct at the time of going to print and may be subject to alteration without prior notice.
- The minimum age for persons attending functions is 18 except by prior notification.
- All accommodation bookings must be paid in full and are non-transferable or refundable in the event of cancellation other than for a valid medical reason were proof of incapacity may be required. For New Year’s Eve full payment is required at the time of booking.
- We are unable to offer baby sitting, baby listening, child minding and on New Year’s Eve room service for food and beverage items.
- Guests and visitors are not permitted to join any event for entertainment only.
- The hotel does not accept any liability in respect of loss of damage to articles brought into the hotel or car park.
- Room upgrades available to Upper Deck for an additional £30.00.
- Timings and Menus are subject to change without prior notice.
- Party organisers are asked to inform their guests of these terms and conditions. Extra copies are available on request, together with a suggested policy statement in respect of Company Events which you may find useful.
Events HUB Showround Offers
Enjoy one of four experiences when you place a new meeting or event at a Village Urban Resort to take place prior to 30th April 2014. A minimum spend of £250 applies. The voucher will be valid once the booking is contracted and the unique reference code quoted at the time of placing your event booking. To enjoy your “experience” contact your local Village Urban Resort events team and they will book this for you. Please complete your details overleaf and bring with you to your “experience”. Only one experience will be awarded per booking. No cash alternative.
Win your 2014 Christmas Party
Winner will be drawn on 1st February 2014. The prizeincludes a free table of 10 guests at a 2014 Village Christmas Party Night. Subject to availability. A drinks reception is included. Each guest will recieve a free half bottle fo wine per person. Meal is subject to the party night.
Refer a friend in February and get a month free
Must join on a results membership. Refer your friend by 23/02/14. You can claim a FREE month for every new member that joins and their 1st month’s subscription must be taken by the 1st April 2014 for you to qualify for a FREE month from May 2014 onwards. A current member on a joint membership who refer 2 members to join can receive their full joint subscription FREE in May 2014, all other t&c’s apply.
Refer your friend in April
New member must join on a results membership which is a 12 month agreement or advanced paid. Current member can claim one free month for every friend that joins. Up to a maximum of 3 friends to claim 3 free months. All 3 friends must join to receive 3 full months of free membership. A data capture form must be completed on-line and a copy of the data capture form must be attached with the new member agreement form. A minimum payment of £20 must be taken for all new member sales. Cannot be used in conjunction any other offer and Management discretion is final.
Summer Joining Offer
Must join before 16th April 2014. Offer available for new members only. 6 month direct debit option not applicable on MyZone, silver or weekend memberships. Minimum of £40 must be taken for April at point of sale and the first full months direct debit subscription must be collected in May. Cannot be used in conjunction any other offer and Management discretion is final. Viva Urban Spa and Starbucks are available at selected sites.
Hen and Stag Parties with Village Urban Resorts and Maximise
Hen and Stag get everything free is ubject to availability. One place is free with every 11 full paying adults. Free places are offered on pre-booked accommodation, food and beverage and activities.
All accommodation is based on twin occupancy. Must be booked via Maximise website.
1. The promotion will apply to bookings confirmed on or after the 01 October 2013 to take place up to and including 31 the March 2014.
2. A booking will be deemed confirmed once a De Vere Booking Agreement has been signed by both parties.
3. The promotion is valid for bookings taking place in a De Vere Hotel or Village Urban Resort.
4. The promotion only applies to meetings, conferences and corporate function bookings, but excludes accommodation and social events unless taken in conjunction with one of the aforementioned.
5. The shopping voucher prize draw will be made at random by a representative from De Vere from all eligible bookings confirmed on a weekly and monthly basis.
6. All eligible bookings from the weekly draws will be entered into the monthly draw and also the New York Prize Draw in April 2014.
7. The Grand Prize to New York will be drawn from all eligible bookings that are confirmed and taking place during the term of the promotion and will be chosen at random no later than 11th April 2014.
8. The New York Prize will include return flights from London airports to New York with Bed and Breakfast in a 4 star or equivalent hotel for 2 people sharing a twin or double room for 3 nights and £500 spending money.
9. No cash alternative will be available and prizes are non- transferable.
10. In the event that the winner chooses to donate the prize to charity, De Vere Hotels and Village Urban Resorts will donate the cash equivalent of the prize to the registered charity as nominated by the winner.
11. The winner will be notified in writing within 5 working days of the draw being made.
12. The winner should confirm in writing that they are able to accept the prize or alternatively nominate a registered charity to which the cash equivalent will be donated by De Vere on their behalf.
13. By accepting the prize you have agreed for us to use your name in future marketing material, your name is likely to be published if you are a winner of any of the promotions we run.
14. In the event that neither the prize or charity donation can be accepted, a re-draw will take place and a new winner chosen at random.
15. Participation is subject to your company’s policy on accepting prize and incentives.
16. Taxes will apply based on the value of the prize awarded. The payment of this will be the sole responsibility of the receiving individual.
17. You are personally responsible for declaring the receipt of your prizes and any Tax that you need to pay, not your employer or De Vere Hotels and Village Urban Resorts. At the end of the tax year, De Vere will confirm in writing the value of the prize received on which you will need to account for your tax liability. Your local tax office can be contacted for advice should you require this.
18. Your confirmed prizes or charity donation will only be issued after the eligible event has taken place. Please allow for 10 working days for your prize to be processed.
19. Direct corporate bookers and 3rd party booking agents can participate in the promotion where their company policy allows. The person making the initial booking will be eligible for the prize.
20. De Vere Hotels and Village Urban Resorts reserves the right to add, modify and delete any of the conditions, prizes or terminate the promotion at any time with or without notice.e.maximise.co.uk