STANDARD TERMS AND CONDITIONS
The price you pay:
Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation. These rates are applicable for new bookings only.
All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without any prior notice. Where a meal is included in the price, this is for adults only – for children’s meals see Child Policy section, below. The hotel will inform you at check-in in which food outlet this is to be taken, and, if appropriate, the menu available. The full price for each break, with the addition of all extras incurred during your stay, is to be settled in full before departure.
VAT is included at the current prevailing rate where applicable. “Pay Now”rates require full prepayment at the time of booking. This is non-refundable and non-transferable.
Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full.
Rates quoted are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate.
Where applicable, payment in full is required at time of booking and this is non-refundable and non-transferable. These rates cannot be used in conjunction with any other offer. Please refer to the promotional terms and conditions page for more information.
Payment: A credit or debit card is required to secure and make your booking. Payment in full required for the entire stay at time of booking.
Cancellations/No shows: Bookings on this rate are non-refundable and non-transferable, if cancelled.
PAY LATER BOOKINGS - Book now and pay later. FREE cancellation or changes up to 7pm the night prior to arrival day
Payment Information: A credit or debit card is required to guarantee your booking, subject to the cancellation policy below.
Debit and credit cards will be charged for the full amount of stay at 7pm the night prior to arrival. The card must be available on check-in at the hotel.
Cancellation Information: No further charges will be made for cancellations received before 7pm on the night prior to arrival. At 7pm debit and credit cards will charged for the entire stay. Declined transactions will result in the reservation being cancelled and, where possible, contact will be made to the booker.
No shows: If you fail to check in by midnight on your scheduled arrival day, we will consider that you have cancelled your booking and you will be charged in accordance with the cancellation policy above.
If making a reservation in a Village Hotel, the contract for your stay is with:
VUR Village Trading No.1 Limited, with registered office at Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW and registered number 418878.
When you make a booking with us, your reservation is guaranteed. By this we mean that we will provide the agreed standard of accommodation that you have booked from any of the suitable rooms available at the time you check-in. Of course, you may change or cancel your reservation in accordance with the terms and conditions of your booking.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so (including, without limitation, offering the relocation of your booking to another hotel). If this does arise you can: 1) accept the changed arrangements as notified; 2) make an alternative arrangement with us; or 3) cancel your reservation and receive a full refund of any monies paid.
Check-In Times and Check-Out Times:
Check-in is 3pm and check-out is 11am. Your room may be available before 3pm, however, this cannot be guaranteed and, if required, the hotel will arrange storage of your luggage until your room is ready. A late check-out may be available during your stay - please check with the hotel reception on arrival.
Available from 1pm. A standard extra charge of £15 will be applied for an Early Check-In, subject to availability
Available until 1pm. A standard extra charge of £15 will be applied for a Late Check-Out, subject to availability
Monday - Friday 6:30am-9:30am, Saturday - Sunday 7:30am-10:30am.
Whilst every effort is made to fulfil your requests, unfortunately, we can not guarantee these and failure to do so will not constitute a breach of contract.
Your personal information:
Village Hotels processes personal information collected from you for the purposes of providing the hotel and accommodation services that we have agreed with you and providing you with information about products and services we offer. We will not sell this information and will only disclose it to other companies within the Village Hotels group of companies and any suppliers we engage to process data on our behalf.
We monitor business calls for quality control and training purposes.
Subject Access Request:
Under the Data Protection Act 1998, you are entitled to request access to personal information held about you by Village Hotels.
Any subject access request must be made in writing to: Customer Services, Village Hotels, 1st Floor, Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW. Requests must include proof of identify, such as a copy of your driving licence or utility bill, together with the standard fee of £10 (cheques should be made payable to VUR Village Trading No 1 Limited).
You are encouraged to complete the Subject Access Request Form (download here) to assist Village Hotels in accurately identifying the location(s) of your personal data.
We will not administer Subject Access Requests from a third party unless accompanied by a written authority of the individual who is the subject of the request.
Health & Fitness Club Facilities
For hotel guests that have booked directly for selected rooms, access to the health & fitness facilities are included in the rate. A per person charge of £5 for entry to the health & fitness club will apply to standard room bookings & 3rd party bookings.
For full details of extra facilities offered, and the charges and availability of these, please contact the hotel directly. The following conditions apply regarding the use of Village Hotels Leisure Clubs:
- Children under the age of 18 must be accompanied by a responsible adult at all times when in the Health & Fitness Club.
- Children's swimming times apply. Please see the website or contact the hotel directly for confirmation of these times.
- Children must be accompanied by their parents at all times when in, or by, the pool area.
- Saunas and steam rooms, whirlpool spa, fitness studio and toning tables are not suitable for children under the age of 18.
Club Room access to the Gym Facilities:
You must ensure that you complete a General Health Questionnaire in order to accept the free access to Village Gym. If you do not complete this form and injure yourself during your work out, this will be your responsibility.
Gym Access Add on:
You must ensure that you complete a General Health Questionnaire when you purchase access to Village Gym. If you do not complete this form and injure yourself during your work out, this will be your responsibility.
Food & Beverage:
At Village Hotels we offer a variety of meal plans. Where meals are included within a rate they are included for adults only. For children’s meals, see Child Policy, below.
Children are classed as 2-12 years old. Children are charged from between £15 - £30 per night, per hotel, dependant on product booked (e.g. B&B or Dinner,B&B).
Children's meals are included to match the rate bought for the adult (either Room Only, Breakfast, First Night Dinner or Dinner Bed & Breakfast). Dinner, when included, is from the children's only menu.
Infants under 2 years will be accommodated, where space allows, in a cot, free of charge.
Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms. A £100 charge will apply to anyone found smoking in a bedroom.
Most hotels have their own car parks, free of charge. However, cars are left at the owner's/customer's own risk. This also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage.
Village Hotels has a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for guide or assistance dogs.
Comments / Complaints:
In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services, within 21 days of the end of your stay, giving your booking reference and full details of your complaint:
Customer Services, Village Hotels, 1st Floor, Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW
Prices quoted are in Pounds Sterling and payment cannot be made in Euros at any Village Hotel.
No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of VUR Village Hotels & Leisure Ltd.
600 Lakeside Drive
PROMOTIONAL TERMS AND CONDITIONS
For all Gym promotional terms and conditions please visit the gym website.
The code PRO30A is strictly a staff promotion and for the rate to be honoured you must show your Village Staff card on check in.
If you are not Village staff then the best available rate for that day will be charged.
The code PRO20A is strictly a Village Gym member promotion and for the rate to be honoured a valid Village Gym Membership card must be presented on check in.
If you are not a Village Gym member then the best available rate for that day will be charged.
Joe Root Signed Shirt Facebook Competition
Entries to be made by uploading screenshot of Joe Root hitting the ball with his cricket bat on the relevant Facebook video/Twitter GIF to the competition page on our website. Prize includes a New Balance England shirt signed by Joe Root. Prize will be posted to winner. Entries valid for UK residents only. Competition closes Monday May 8th at 2pm, winner will be announced via our social media pages the same week and contacted via email.
Facebook Live Reaction Vote Competitions
Prize for any Facebook reaction vote competition in relation to large sporting events includes a £30 voucher to spend on food & drink at any Village Hotel. Voucher can be used in the pub or restaurant. Voucher is valid for use for 1 year from date of issue. Entries must be made by selecting the reaction of your choice on the relevant competition post.
Full pre-payment at time of booking. Non refundable and non transferable in the event of cancellation. Offer is subject to a limited allocation of bedrooms and may not be available on all dates. 2 course dinner must be taken from the Brand set menu. Any additional courses from the menu will be charged as taken. Stay Friday - Sundays until 30th June 2017. Exclusions apply. Breakfast is not included. Price is based on a standard double or single room and upgrades apply.
Girls at the Spa
Full pre-payment at time of booking. Non refundable and non transferable in the event of cancellation. Offer is subject to a limited allocation of bedrooms and may not be available on all dates. Dinner must be taken from the 'Girls at The Grill' Menu. Any additional courses will be charged as taken. Treatment times will be between 3-8 pm on day of arrival or 10-12pm on day on departure and will be booked by the Contact Centre at time of booking. Treatments included in the offer - ESPA For You Facial Muscle Melt Back Massage Lighter Legs Treatment Party Fingers (file and paint)
Party Toes (file and paint). Only bookable via Contact Centre on Tel 01925 873288
Treatment time includes consultation and aftercare.
Village Tributes Photo Upload Competition
Any photos publicly uploaded to the Village Tributes Facebook page are subject to use by us on our website and in our marketing. By submitting these photos to us, you confirm that you are happy for us to use your name and photo. One winner will be selected and contacted every month. Village accommodation vouchers are redeemable online and valid for Sunday night stays for 2 adults sharing a standard room at any Village Hotel, subject to availability. Bank Holiday weekends are excluded. Winner will initially be contacted via Facebook if they have won. Vouchers will be issued via email, therefore the winners must provide their correct email address when requested. T&Cs are subject to change at any time.
Members 25% discount
The 25% discount is available 7 days a week until 28/02/17. Cannot be used in conjunction with any other offer or discount. 25% valid off the total bill in the restaurant or pub. 25% off at the events bar when attending a function in the Inspiration Suite. Buy one get one free on tribute nights in January, February and March using promo code MEMQ1. Must present your Gym member discount card at point of purchase.
Win a Wedding - Ashton, Bury, Cheadle & Hyde
Must be taken in 2017. Maximum 40 day guests and 80 evening guests in the Vibe suite – additional can be added on at a cost. Subject to availability – selected dates available. Table centres – hotel will supply a list of centre pieces available. Organza chair sash – hotel will supply list of sashes available. Complimentary bedroom for bride & groom is to be taken on the night of the wedding
Village Stories Reward
Any true Village customer stories submitted to us are subject to use by us on our website and in our marketing. By submitting these stories to us, you confirm that you are happy for us to use your name and story. Village accommodation vouchers will be awarded to anyone who submits a true story that we use on our website or in our marketing. Vouchers are redeemable online and valid for Sunday night stays for 2 adults sharing a room at any Village Hotel, subject to availability. Vouchers will be issued via email, therefore you must provide your correct email address when completing the form. T&Cs are subject to change at any time.
Terms and Conditions for Meetings at VUR Village Trading No 1
a. These terms apply to day meetings placed and pre-paid via the on line booking channel at www.villagehotels.co.uk
b. All meetings rooms will be set boardroom style and refreshments will be available from our Hub Café for the duration of your meeting.
c. Lunch will be served outside the meeting room
d. Amendments can be made to bookings by calling MeetMe, the central meetings desk for Village, on 01925 873281
e. Meeting rooms and refreshments can be cancelled free of charge up to 14 days before the meeting. Within 14 days of expected arrival, full charges apply.
f. Reduction of attendees can be made up to 14 days prior to the meeting. Less than 14 days before the meeting, these will incur a 100% cancellation charge.
g. The Clients shall be responsible for the orderly conduct of its guests, and shall ensure that its guests have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law. The Client shall fully indemnify the Hotel against any claims, or loss or damage arising as a result of breach of this clause.
h. Prior written approval must be obtained if you wish to fix items to the walls, floors or ceilings. The Hotel will hold the Client responsible for any damage caused through negligence by the Client, the Client’s guests or the Client’s contractors. An inspection of the premises before and after the event may be requested by contacting the Duty Manager.
i. Where any facilities or services are booked, the Hotel will not be liable to make any refunds should the guests fail or refuse to use them for whatever reason and full payment must be made.
j. Where the Hotel is requested to book facilities and/or services on behalf of its clients or their guests with third parties, it will do so in good faith but cannot be held liable should the standard of those services prove deficient, nor for the acts or omissions of such third parties.
k. Only food and beverage purchased from the Hotel may be consumed on the premises. If food or beverages are brought into the Hotel for consumption, a charge will be made equal to the Hotel’s selling price for that or an equivalent product, which shall be in the absolute determination of the Hotel.
l. The event must start and finish at the times specified on the contract. Changes to the times must be agreed with the Hotel.
m. The Hotel reserves the right to cancel any booking forthwith or reserves the right to offer alternative facilities without any responsibility on its part in the event of:
a. Any occurrence beyond the reasonable control of the Hotel which shall prevent it from performing its obligations in connection with the booking.
b. If the booking might, in the opinion of the Hotel, prejudice the reputation of the Hotel
Offer only available to book during our January Sale. Booking period 9am 28/12/16 to midnight 08/01/17. Rates quoted are for 1 night room only, based on 2 people sharing a standard room. Offer is subject to availability and cannot be used in conjunction with any other promotions. Family rooms are available at a supplement. Half price upgrade supplements apply from £10. Breakfast is available for £5 for 2 people if booked at reservation stage. Stay on Thursdays, Fridays, Sundays and Mondays from 01/01/17 - 30/12/17. Excluding Valentines weekend 11th/12th February and the 15th/16th April 2017. Full prepayment is required at time of booking which is non changeable and non transferable. Offer only available when you book direct on village-hotels.co.uk. Excluding Edinburgh, Bournemouth & Blackpool In August 2017.
Sunday night room only - The room rate of £10 will only be applied to bookings where 2 x 2 course dinner has been taken in the main restaurant @ £20 per person if not normal rate of the day will be applied. (Excludes Bank Holiday Sundays). Bookings can be made until 30/11/16. Then from 1st Jan 2017 – 31st March 2017. Subject to promotional availability. These rates are applicable for new bookings only. Normal supplements apply for upgrades and single occupancy. Normal child charges apply. Breakfast is not included.
Welcome to Friday's
Price is based on 2 adults sharing a standard double or twin room. Dinner is included which is 2 courses per person from the TDH menu. Any extra courses are chargeable at £4.50 each. 1 glass of Prosecco is included per person during dinner, during your stay. Upgrades are chargeable. Rates require full pre-payment and are non-changeable/non-transferable. Breakfast is not included. Book to stay until 30th November 2016, then from the 2nd January - 31st March 2017. Friday night's only. All rates are subject to availability. Breakfast is
Red Card Membership
Subject to availability, varied dates and times, please check at the bar. Offers only valid with a Red Card. £2.95 a pint on match day (£3.25 in Scotland) £11.50 four pint pitchers (£13 in Scotland) and £12 for 4 bottles (Not available in Scotland). £25 combo deal is based on a either a bucket (England/Wales only) or a pitcher plus two of the following: Nachos, Flatbread or wings (cannot be two of the same). £1 match day pies are subject to availability and only available Saturday's and Sunday’s. Show the email at the bar to claim a pie for a £1. This offer can only be used once. One pie per person. This offer is non transferable. Purely available to red card sign ups. The sender of the email must be Village Hotels. Selected beers available (Becks, Budweiser, Boddingtons, Stella Artois Cidre). Full terms and conditions available online. Ask staff for more details.
This offer is subject to availability and cannot be used in conjunction with any other offer. Must be a minimum of 2 people dining. Book online or phone to pre book your table. Prices & offerings vary at different hotels. Free child with every paying adult, subject to availability. Sunday Carvery served between 12pm - 5pm, hotel times may vary, please call your hotel to confirm sitting times.
Joe Root – 100 Free Pints
Twitter promotion only. 100 free pints to give out across all 28 hotels. One free pint per person (Maximum 4 per hotel) Customer must follow @Village_Hotels on Twitter. Must show the tweet at the bar to redeem. Valid on the day of the original tweet only. Pints are subject to availability. Selected draft beers only. Can only be used once. Based on a first come, first served basis.
General terms and conditions:
All bookings are subject to availability. Available for bookings of 6 or more, dining from the Celebration menu only. Available in Verve Grill or Buca di Beppo. A deposit may be required in advance of your celebration and main courses must be pre-ordered and supplied within 72 hours of the celebration date. For bookings with less than 24 hours’ notice we will still need all main course pre-orders for the table. Free fizz is based on tables of 6 or more. 1 bottle is included per table of 6.
Members Birthday Offer:
The member dines free on their birthday when dining as part of a Celebration only (not valid against the normal a la carte menu). To dine for free the Celebration booking must be confirmed and pre-payment must be made 14 days of receiving the birthday email from Village. A copy of the email must be shown on arrival. All bookings are subject to availability. Available for bookings of 6 or more, dining from the Celebration menu only. Available in Verve Grill or Buca di Beppo. Free fizz is based on tables of 6 or more. 1 bottle is included per table of 6. This can’t be used in conjunction with ay other offer. Subject to availability and general T&Cs apply.
Terms and Conditions for Web Extras
Pre-Paid Early Check-In - £15
Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to first night of stay. Available from 1pm.
Pre-Paid Late Check-Out - £15
Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to the last night of stay. Available up to 1pm.
Breakfast For Two
Offer is valid for 2 adults for each morning of the stay. Price is based on breakfast for 2 adults for the length of stay and is non-refundable and non-transferable, unless added to a Bed & Breakfast or Dinner, Bed & Breakfast rate where a full refund will be made upon checkout.
Dinner For Two
Offer is valid for 2 adults on the first night of the stay only and cannot be exchanged for another night. Dinner is from the set menu in the hotel restaurant and doesn't include drinks. Village Aberdeen and Village Edinburgh include a £9.80 supplement. A full refund will be made upon checkout if added to a Dinner, Bed & Breakfast rate.
Dinner & Wine For Two (One Bottle House Wine)
Offer is valid for 2 adults on the first night of the stay only and cannot be exchanged for another night. Dinner is from the set menu in the hotel restaurant and includes one bottle of house wine per couple (White, Rose or Red). Village Aberdeen and Village Edinburgh include a £9.80 supplement. A full refund will be made upon checkout if added to a Dinner, Bed & Breakfast rate. Not available on the 25th and 31st December due to events at the hotels. Any packages booked on these dates will be refunded by the hotel on arrival.
Bottle of Prosecco
1 bottle of Prosecco will be in room upon arrival.
Six Pack of Budweiser
Six bottles of Budweiser will be in room upon arrival.
£50 F&B Credit
Credit can be only redeemed in Pub and Restaurant only and has to be used during stay. Not available on the 25th and 31st December due to events at the hotels. Any packages booked on these dates will be refunded by the hotel on arrival.
Get Into Bed with Village
1. The promotion is made by the company named in paragraph 16 of these terms and conditions, who trades as “Village The Hotel Club” (“Village”).
2. The promotion will apply to bookings confirmed in a Village between 1st March – 30th April 2016 and to take arrive or take place during the period 2nd March 2016 to 30th December 2016.
3. The promotion applies to group accommodation, meetings, conferences and event bookings only.
4. A booking will be deemed confirmed once a Village Booking Agreement has been signed by both parties.
5. The main prize of the contents of a Village bedroom includes 1 king size bed with a king size duvet & king size duvet cover, a 48” HD TV, a bedside lamp and a Dyson airblade fan.
6. The 5 runner up prizes includes one king size duvet and a king size duvet cover for each runner up.
7. Delivery of the prizes will be by mutual agreement between Village and the prize winners.
8. The main prize winner and runners up will be chosen at random by Village no later than 13th May 2016. The winners will be notified in writing within 5 working days of the draw being made.
9. A cash alternative of £1,000.00 for the main prize winner will be made available. The winner must confirm in writing that that are able to accept the prize, or alternatively nominate a registered charity to which the cash alternative will be donated by Village on the winner’s behalf.
10. No cash alternative will be available for the runners up prizes and are non-transferable.
11. By accepting the prizes, the winners agree for Village to use their name in marketing materials.
12. In the event that neither the main prize nor the charity donation can be accepted, a re-draw will take place and a new main prize winner chosen at random.
13. If the booking is made on behalf of a group or organisation, such as an employer, it is the winner’s responsibility to ensure that they are not prohibited or restricted from accepting such prizes and incentives.
14. Village reserve the right to add to, modify or delete any of these terms and conditions; to change the prize; or to terminate the promotion, at any time, with or without notice.
13. The promoters are VUR Village Trading No.1 Ltd (reg no. 418878), with registered office at Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW.
Village Spa T&C's
LEISURE MEMBERS DISCOUNT: Standard membership of Village Gym entitles the member to 10% off treatments Monday to Friday on production of a valid membership card. Black Card membership of Village Gym entitles the member to 20% off treatments Monday to Friday on production of a valid membership card.
SCHEDULING AN APPOINTMENT: To schedule an appointment for your perfect treatment, please contact our Spa Reception who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All spa treatments and packages require 50% deposit on booking. Your treatment time as advertised in the brochure includes before and aftercare as a complimentary service.
ARRIVAL TIME: Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive at least 15mins before your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.
LEISURE FACILITIES AND ACCESS: Guests who have reserved a Spa Day Package will be offered a robe and towel for use during their day. (£10 refundable deposit required). They will also be shown around our changing and fitness facilities including pool area by one of the spa team.
Village Gym is a state-of-the-art leisure club with the latest fitness equipment and a variety of fitness classes. You can book fitness classes with the spa reception ahead of your visit. Gym facilities are available to Spa Day guests, Spa Break guests, some hotel residents and members. Please bring flip-flops for use around the pool area and enquire about child-free pool times ahead of your visit.
SPA LUNCHES: With Spa Day Packages, these will be held in our hotel food and beverage areas. Clients must be fully clothed in this area.
CHILDREN’S POLICY: We are delighted to offer treatments for children over the age of 16 years old. Please contact the spa team for details on treatments available for our younger guests. We would require signed permission from a parent or guardian at the treatment consultation for 16-17yr olds to receive any treatments.
CANCELLATION POLICY: Please note that your 50% deposit will be redeemed if 48 hours notice is not received to cancel or reschedule your appointment. Late arrival will shorten your treatment time. All prices are quoted in GBP and are subject to change at any time.
HEALTH CONDITIONS: Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation. We may require a doctor’s note to give treatments.
PREGNANCY: We have specially designed treatments for expectant women past their first trimester (3 months) or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.
VALUABLES: Village Spa accepts no responsibility for loss of valuables or jewellery at any time on the spa premises.
Subject to availability. Over 18s only (16-17yrs allowed with a parent or guardian). Direct bookings available 1st January – 31st March 2017. Not valid with any other offer or discount. 48hr cancellation policy applies. Bookable online.
Spa Day – Bride to be goes free
Hen party package available for any bookings made before 31st December 2016. Bookings can be for any future date. Minimum group size 8 (including the ‘Hen’). Subject to availability. ESPA gifts may vary, also subject to availability
Village Spa – Treat a Week March offers
Over 18s only. Mon-Fri only. Subject to availability