STANDARD TERMS AND CONDITIONS
The price you pay:
Rates quoted are per room, per night based upon the room occupancy selected (unless otherwise specified), subject to availability. Normal supplements apply for upgraded accommodation. These rates are applicable for new bookings only. All prices shown are applicable at the time of booking, are not valid in conjunction with any other offer and are subject to change without any prior notice. Where a meal is included in the price, this is for adults only, children's meals are charged as taken. The hotel will inform you at check-in of which Food outlet in which this is to be taken, and if appropriate the menu available. The full price for each break, with the addition of all extras incurred during your stay, is to be settled in full before departure, by cash, cheque with current banker's card, American Express, Maestro, MasterCard or Visa. Village Glasgow don't accept cheque as a payment option. VAT is included at the current prevailing rate where applicable. Leisure Saver rates require full prepayment at the time of booking, which is non refundable and non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made.
A transaction fee will be applied to all bookings made with a credit card. This is to recover the credit card companies' charges to us. All credit cards will be charged £2.50 (excluding Village Glasgow). This information is displayed at step 3 of the booking process under the Payment Details section before you confirm your reservation. The fee will be applied to the entire booking rather than per room. Payment by debit card is free. It is not refundable.
The total price of your booking shown online will not reflect any credit charges. Payment for your booking and any applicable credit card charges will be processed by the hotel.
We monitor business calls for quality control and training purposes.
Bookings are taken at the discretion of the individual hotel. Offers are subject to availability and change. Only a certain number of rooms are available at each hotel on selected dates. Each hotel sets aside a limited number of rooms for offers. When this allocation is reached the hotel cannot usually accept any more bookings at these prices although it may not technically be full. Rates quoted are ‘from’ rates which represent the lowest price available throughout the duration of the promotion. Peak night supplements may apply and vary according to day of week and season. These rates are applicable for new bookings only. Normal supplements apply for upgraded accommodation. We reserve the right to amend offers as appropriate. Where applicable payment in full is required at time of booking and this is non-refundable, non transferable. Payment is taken by the hotel within approximately 24 hours of the booking been made. These rates cannot be used in conjunction with any other offer. We monitor business calls for quality control and training purposes. Please refer to the promotional terms and conditions page for more information.
If making a reservation in a Village Hotel, the contract for your stay is:
- VUR Village Trading No.1 Limited, Registered No.418878.
Registered Office for all: Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW
Check In Times / Check Out Times:
Check-in is 3pm and check-out is 11am. Your room may be available before 3pm, however, this cannot be guaranteed and the hotel will arrange storage of your luggage until your room is ready. A late checkout may be available during your stay, please check with the hotel reception on arrival.
- Early Check In
Available from 11am midweek and 12pm at the weekend
Standard extra charge of £15 should be applied for an Early Check In
Subject to availability
- Late Check Out
A Standard extra charge of £20 should be applied for a Late Check Out. (Excluding "Lazy Sundays" offer which has it's own pricing) Late check out is available up to 2pm. Subject to availability.
Whilst every effort is made to fulfil your requests, unfortunately, we can not guarantee these and failure to do so will not constitute a breach of contract.
Cancellations / Amendments:
No further charges will be made for cancellations received before 12pm on the day of arrival, (before 7pm on the day prior at Village Glasgow) however, for non-arrivals and / or cancellations after 12pm on the day of arrival (or after 7pm on the day prior to arrival at Village Glasgow), the first days balance will be charged. Bookings made on Advance Saver and Promotional rates are non cancellable, non refundable and non transferable.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. If this does arise you can 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us or 3) cancel your reservation and receive a full refund of any monies paid.
In rare cases, we may have to cancel or reject a booking due to “obvious errors.” For clarity, an obvious error is a mistake on the website (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is at the sole discretion of VUR Village Hotels & Leisure Ltd.
Your money is safe:
In the unlikely event of insolvency, any pre-payments made by you or packages sold within the meaning of Travel Holidays and Package Tours regulations 1992 are secured by a trust of which Messrs Hammond Suddards Trustees Limited are independent Trustees, c/o Wrigleys Solicitors, 19 Cookridge Street, Leeds LS2 3AG.
Your personal information:
Village Hotels process personal information collected for the purposes of: dealing with your requests, providing reservation services, tailoring our services to your requirements and preferences, conducting market research surveys and providing you with information about products and services we offer. We will NOT sell this information and will only disclose it to other companies within Village Hotels and any suppliers we engage to process data on our behalf.
Subject Access Request
Under the Data Protection Act 1998, you are entitled to request access to personal information held about you by Village Hotels. Any subject access request must be made in writing to: Customer Services, Village Hotels & Leisure Ltd, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW enclosing proof of identify, such as a copy of your driving licence or utility bill together with the standard fee of £10 (cheque made payable to Village Hotels & Leisure Ltd). You are encouraged to complete the Subject Access Request Form (download here) to assist Village Hotels in accurately identifying the location(s) of your personal data. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.
Health & Fitness Club Facilities:
For full details of extra facilities offered, the charges and availability of these please contact the hotel directly. The following conditions apply for Village Hotels respectively.
- Children under the age of 18 must be accompanied by a responsible adult at all times when in the Health & Fitness Club.
- Children's swimming times apply. Please see the website or contact the hotel directly for confirmation of these times.
- Children must be accompanied by their parents at all times when in, or by, the pool area.
- Saunas and steam rooms, whirlpool spa, fitness studio and toning tables are not suitable for children under the age of 18.
Food & Beverage:
At Village Hotels we offer a variety of meal plans. Where meals are included within a rate they are included for adults only and available from the dinner inclusive menu (supplements apply on some dishes). All meals are charged as taken for infants and children.
At Village Hotels an infant is classed aged 0 - 2 years and a child 3 - 12 years. Ages 13 years and above is charged the full adult price.
Most hotels have family rooms specifically designed with children in mind: we can provide you with a sofa bed or a pull-out bed for children or cots for infants. When sharing with adults, infants are accommodated free of charge in a cot. Children are charged from £15 each per night (this varies between £15 - £30 per hotel dependant on product booked e.g. B&B or DBB). Children's meals are included to match the rate bought for the adult, (either Room Only, Breakfast, First Night Dinner or Dinner Bed & Breakfast) Dinner when included is from the children's only menu. The hotel will provide a cot or extra bed as appropriate. If a promotional or offer includes free children this will be clearly stated on the rates page.
Smoking is strictly prohibited throughout all public areas and bedrooms. The use of E-Cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms A £100 charge will apply to anyone found smoking in a bedroom.
Most hotels have their own car parks, free of charge. However, cars are left at the owner's/customer's own risk, this also applies when staying on a Before You Fly package. The company does not accept responsibility for loss or damage.
Village Hotels have a no pets allowed policy. We do not allow pets in our hotel bedrooms or the public areas, except for Guide or assistance dogs.
Comments / Complaints:
In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services within 21 days of the end of your stay giving your booking reference and full details of your complaint:
Customer Services, Village Hotels, 1st Floor Lakeview, 600 Lakeside Drive, Centre Park, Warrington WA1 1RW
Prices quoted are in pounds sterling and payment cannot be made in Euros at any Village Hotel.
No party is allowed to reproduce any of the contents of this website (including photographs, content and images) without the written permission of VUR Village Hotels & Leisure Ltd.
600 Lakeside Drive
PROMOTIONAL TERMS AND CONDITIONS
Valentines Social Media Competition
Book your first date with Village and be in with a chance of winning a spa break for 2 in an UpperDeck room, including a 2 course dinner and bottle of fizz. To be entered into the competition you must have either booked your table via the first dates enquiry page or uploaded a photo to Instagram with the #VillageFirstDates. At least two people must dine at any Village Restaurant on 12th, 13th or 14th February from the Valentines menu for the entry to be valid. The winner will be selected at random at Monday 15th February and announced on the Village social media sites. Spa break is subject to availability and further T&C’s will apply.
Day Delegate Rate - 29th February for £29
£29 day delegate rate is available on the 29th February 2016 only. Available for new bookings placed after 2/2/16 only. Subject to availability.
Win Personal Training for a Year Competition
Entry closes on 29th February 2016. Grand prize for 1 winner: 1 x PT session for 52 weeks. 30 minutes per session. Must start the PT sessions from 1st April and will only continue as long as the winner is a member of Village Gym. Spa pamper day includes 2 x 25min treatments or 1 x 50 min treatment. Spas available at 18 Village Hotel sites. Weekend away for 2 people, includes one double room, bed and breakfast, for 2 nights available at 28 Village Hotels to choose from. Booking must be made and taken before 30/09/16. Village Gym kit will be ordered once the winner is confirmed. This will include leggings, tops and hoodie all suitable for wearing whilst working out Runner up prizes x 10: Winner at each site of the 10 x PT sessions must take this prize within 90 days of winners being announced. 30 mins per session. Sessions will only continue to fulfillment as long as the winners remain a member of Village Gym. PT instructors will advise on availability when having a one to one with each prize winner. All winners must agree to PR of the prize win before accepting. Winner will be announced during March 2016.
Boxing Day Food & Drink Voucher Sale
Cannot be used in conjunction with any other offer. Valid against the total bill on food and drink in the Public House, Verve Grill and Buca di Beppo. Not valid at Starbucks. Tables must be pre-booked in the restaurant and the gift voucher quoted at the time of booking. Cannot be exchanged for cash. No change given. Voucher valid from 1st January 2016 and cannot be used on New Years Eve. Voucher expires on 29th February 2016 and cannot be redeemed on Valentine's Weekend (12th/13th/14th February).
Refer a friend
The referred member must join on a results membership of minimum term 12 months or annual advance paid for existing member and new member to claim their £250 voucher book, between 01/01/16 – 31/03/16. All 12 month subscription types included. Only adult members [18yrs +] are eligible for the voucher book. Voucher book can only be claimed after 14 days of the referred member joining date. Current member can refer multiple new members up to a maximum of 6, during the campaign period. Cannot be used in conjunction with any other offer. Individual voucher T&Cs, and Las Vegas competition T&Cs can be found online at www.village-hotels.com/tcs
Fitter, Faster, Further - New Health Club Members
Must join by 29th February 2016 to claim the offer. £250 incentive is combined value of savings that can be redeemed at Village Hotels, against food & beverage, accommodation, spa, health & fitness and applies to a minimum 12 month agreement. Voucher book can only be claimed after 14 days of the new member joining date. Las Vegas draw will take place March 2016 and will be announced soon after. Members will be automatically entered into the prize draw if they have joined on a results membership between the period 01/02/16 - 29/02/16 and their status is live with no arrears owing. An existing member who has extended their membership and signed a new 12 month agreement between 01/01/16 – 29/02/16 will also be entered in the prize draw. Individual voucher terms and conditins apply.
Ex Leisure Club Members - Rejoin and get Fitter, Faster, Futher in 2016
This offer is exclusive to ex members of Village Gym. Offer excludes Aberdeen, Edinburgh and Glasgow. This offer expires Sunday 17th Jan 2016 at 6pm and is only available when you rejoin on a 12 month Results, Gold, or Off-Peak agreement only. Limited spaces available to the 1st 20 expired members rejoining between 14-17th Jan 2016. This offer cannot be used in conjunction with any other offer. Expired members rejoining will receive no joining fee and pay just £10 for the rest of January to restart their membership. The 1st Direct debit will then commence on the 1st Feb 2016. A £250 voucher book is included and can only be claimed after 14 days of the joining date. A Las Vegas prize draw will take place March 2016 and the winner will be announced soon after. Expired members re-joining on this offer will be automatically entered into the prize draw if they join before 17th Jan 2016 as detailed above. The voucher book can be redeemed at Village Hotels, against food & beverage, accommodation, spa, health & fitness and applies to a minimum 12 month agreement. Individual voucher T&Cs can be found on the individual printed vouchers. Detailed Las Vegas competition T&Cs can be found online at www.village-hotels.com/tcs. 25% off in the restaurant is only available on a Thursdays.
Win a Trip to Las Vegas Competition
1. The Promoters of the competition are set out in paragraph 23, below. Together, they trade as “Village The Hotel Club” and “Village”.
2. The Village “Win a Trip to Las Vegas Competition” is open to: (a) new members of a Village health & fitness club who join the club between 1st January and 31st March 2016; and (b) existing Village health & fitness club members who refer a new person for membership of a club between 1st January and 31st March 2016.
3. The new member must join the club on a Village Results Membership Gold or Off Peak or MYZONE membership basis, with a minimum term of 12 months. A minimum fee of £10 must be paid at the time of joining the club.
4. Each new member and, if referred, the existing member who refers them, will receive a Village Voucher Book, containing vouchers worth up to £250 that can be redeemed in Village hotels against Village’s food & beverage, accommodation, spa and health & fitness offerings.
5. Each voucher is valid for one transaction only and can be redeemed up to 30th June 2016.
6. The terms and conditions that apply to the individual vouchers and Village offerings appear on the reverse of the voucher.
7. Lost or stolen voucher books cannot be replaced.
8. Vouchers cannot be used in conjunction with any other offer or promotion.
9. Voucher books are issued to new members and, if referred, the existing member who refers them following the expiration of the 14 days’ cooling off period from the date of joining of the new member. New members must complete a membership agreement, including general health questionnaire and direct debit, and comply fully with the terms and conditions of club membership.
10. New members and, if referred, the existing member who refers them will also be entered into a draw to win a three nights’ break, for two, in Las Vegas in June 2016.
11. Members whose membership fees are in arrears at the time of the draw will be excluded from the draw.
12. The winner will be drawn during May 2016 and all entries have an equal and random chance of winning. The winner will be notified before the end of May 2016.
13. The winner and their travelling companion must produce proof of identity and age. In the event that the winner and their travelling companion do not produce the requested proof of identity and age within 14 days of being notified of their win, the Promoters reserve the right to randomly draw another winner from the existing pool of entries. The winner and their travelling companion must be at least 18 years of age.
14. The prize is three nights, for two people, in Las Vegas in June 2016. The prize includes economy return flights from a UK airport to be agreed with the winner, three nights’ accommodation in a Las Vegas hotel with a rating of no less than three stars, and transfers to and from the hotel.
15. The prize does not include any food or drink or the cost of any other items not listed in clause 14.
16. The winner and their travelling companion must provide their own insurance for the trip.
17. The winner and their travelling companion must travel on the same itinerary and stay at the same Las Vegas hotel.
18. The Promoters are not responsible for the products and services that constitute the prize and the prize is subject to the suppliers’ terms and conditions.
19. The prize is not transferable and there is no cash alternative.
20. By claiming the prize, the winner consents to the use of their name and image for publicity by Village.
21. The Promoters reserve the right to suspend or terminate this promotion, or its terms, at any time.
22. This promotion is governed by the laws of England and entry into the draw is deemed acceptance of these terms and conditions.
23. The Promoters are VUR Village Trading No 1 Limited (registered number 418878). Registered office at Lakeview, 600 Lakeside Drive, Centre Park, Warrington, WA1 1RW.
Win a 12 month Health & Fitness Membership
- An exciting opportunity to win a 12 month gold, off peak or MYZONE membership worth over £500 absolutely FREE.
- This membership gives you full access to the gym, pool and exercise classes within the club opening times. Classes are subject to availability.
- This offer is excusive to new members joining, previous members rejoining and current members referring new members to join the club on a 12 month gold, off peak or myzone membership.
- Offer starts 01/01/16 and expires 28/02/16.
- The draw will take place on 07/01/16 2016.
- The winner will contacted immediately before official announcement and full terms and conditions will be explained on how to claim the prize.
- Press coverage will be arranged for the lucky winner.
Feel Good Friday's
Price is based on 2 adults sharing a standard double or twin room. Dinner is included which is 2 courses per person from the TDH menu. Any extra courses are chargeable at £4.50 each. 1 glass of Prosecco is included per person during dinner, during your stay. UpperDeck upgrades and child supplements are chargeable. Rates require full pre-payment and are non-changeable/non-transferable. Breakfast is not included. Book to stay from 1st January - 30th November 2016. Friday night's only. All rates are subject to availability.
Leisure Club Members Pasta Sundays
Salad starter, garlic bread and choice of 3 pasta dishes available. Only available on Sunday evening 6pm-9pm, Not to be used in conjunction with any other sale or discounted items. Must be pre-booked and is subject to availability. Non-members pay £10, Current members pay £5 and UpperDeck Members are free. Free week member must produce a valid temporary membership card on entry to the restaurant. This offer will commence from Sunday 15th March.
Leisure Club Members 25% off Thursdays
To receive the 25% discount in any Village restaurant (Verve or Buca) Leisure club members must show their leisure club card before placing their order. 25% off on a Thursday only is valid on and food or drinks purchased. Offer cannot be used in conjunction with any other offer.
Terms and Conditions for Web Extras
Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to first night of stay. Available from 11am midweek and 12pm at the weekend.
Subject to availability. If unavailable you will be contacted by the hotel prior to your stay. Applies to the last night of stay. Late check out is available up to 2pm.
Breakfast For Two
Offer is valid for 2 adults for each morning of the stay. Price is based on breakfast for 2 adults for the length of stay and is non-refundable and non-transferable, unless added to a Bed & Breakfast or Dinner, Bed & Breakfast rate where a full refund will be made upon checkout.
Dinner For Two
Offer is valid for 2 adults on the first night of the stay only and cannot be exchanged for another night. Dinner is from the set menu in the hotel restaurant and doesn't include drinks. Village Aberdeen and Village Edinburgh include a £9.80 supplement. A full refund will be made upon checkout if added to a Dinner, Bed & Breakfast rate.
Dinner & Wine For Two (One Bottle House Wine)
Offer is valid for 2 adults on the first night of the stay only and cannot be exchanged for another night. Dinner is from the set menu in the hotel restaurant and includes one bottle of house wine per couple (White, Rose or Red). Village Aberdeen and Village Edinburgh include a £9.80 supplement. A full refund will be made upon checkout if added to a Dinner, Bed & Breakfast rate. Not available on the 25th and 31st December due to events at the hotels. Any packages booked on these dates will be refunded by the hotel on arrival.
Bottle of Prosecco
1 bottle of Prosecco will be in room upon arrival.
Six Pack of Budweiser
Six bottles of Budweiser will be in room upon arrival.
£50 F&B Credit
Credit can be only redeemed in Pub and Restaurant only and has to be used during stay. Not available on the 25th and 31st December due to events at the hotels. Any packages booked on these dates will be refunded by the hotel on arrival.
6 reasons to return in 2016
Stay for £20.16 in 2016 voucher booklet:
Book a Friday or Sunday night for just £20.16 in January & February 2016. Valid on stays between 01/01/2016 – 29/02/2016 excluding 14th February 2016. Subject to availability. Based on 2 people sharing a standard double or twin room on a room only basis. Breakfast is not included. Cannot be used in conjunction with another offer. Voucher must be presented on check in otherwise the daily rate will be charged. Only originals accepted. This voucher can only be used once. Full pre payment required, non transferable and child and upgrade supplements apply.
Free burger on a Friday:
This voucher entitles you to a free burger in the Public House on a Friday. Burger is a classic and all sides and toppings are extra. Valid from 01/01/2016 – 29/02/2016. Subject to availability. Cannot be used in conjunction with another offer. Only originals accepted. This voucher can only be used once.
Free wine upgrade in the restaurant:
This voucher entitles you to a free bottle of upgraded wine when dining in Verve Grill or Buca di Beppo. Valid from 01/01/2016 – 29/02/2016 excluding 14th February 2016. Subject to availability. Cannot be used in conjunction with another offer. Only originals accepted. One voucher per table booking. This voucher can only be used once.
Mum eats free at Sunday Lunch:
This voucher entitles mum to eat free when dining for Sunday lunch in Verve Grill or Buca di Beppo. Minimum of 2 people dining, Valid from 01/01/2016 – 29/02/2016 excluding 14th February 2016. Subject to availability. Cannot be used in conjunction with another offer. Only originals accepted. This voucher can only be used once.
Free one day gym pass:
Valid from 01/01/2016 – 29/02/2016. Subject to availability. Cannot be used in conjunction with another offer. Only originals accepted. This pass must be used by the expiry date. The pass holder must be 18 years of age; proof of age may be required. No cash alternative will be given. Pass excludes entry to the club Monday - Wednesday between 4.30pm - 7.30pm. The voucher is non transferable and photocopies will not be accepted This voucher can only be used once.
Buy one get one free on Party Night tickets:
This voucher entitles you to one free ticket to a party night when one is purchased at full price. One free ticket per voucher. Valid on events in January and February 2016 only. Valid from 01/01/2016 – 29/02/2016. Ticket allocation is limited and may vary at each hotel. Subject to availability. Voucher must be presented on the night of your party otherwise the full ticket price will be charged for the free ticket. Cannot be used in conjunction with another offer. Only originals accepted. This voucher can only be used once.
Black Friday / Cyber Monday Offers
Rooms Offer -
Offer only available during our Black Friday Cyber Monday sale. Booking period 9am Friday 27th November to midnight Monday 30th November 2015. Rates quoted are per room, per night based on 2 people sharing a standard on a room only basis. All meals charged as taken. Offer is subject to availability and cannot be used in conjunction with any other promotions. Supplements apply for children and upgraded rooms. Valid Thursday – Sunday from 1st January – 31st March 2016, excluding Valentines weekend, Easter and Mothers Day. Full prepayment is required at time of booking which is non changeable and non transferable. Offer only available when you book direct on village-hotels.co.uk.
Free Dinner Offer -
1 dines free with every table of 2 in January and February 2016. Excludes Valentine’s Weekend 12th – 14th February 2016. Based on 2 free courses from the set menu when another person is dining. Minimum of two people dining. Pre booking is required. Voucher must be presented on arrival. 1 voucher per person. This voucher can only be used once and originals accepted. Subject to availability.
Sunday Lunch Offer -
1 dines free with every table of 2 on Sundays in January and February 2016. Excludes Valentine’s Weekend 12th – 14th February 2016. Based on 1 Sunday lunch when another person is ordering Sunday lunch. Minimum of two people dining. Pre booking is required. Voucher must be presented on arrival. 1 voucher per person. This voucher can only be used once and originals accepted. Subject to availability.
Spa Offer -
Offer valid Monday – Thursday from 1st December 2015 – 29th February 2016, excluding 24-26th December 2015 and 1st January 2016. Offer is subject to availability and cannot be used in conjunction with any other offer or discount. Treatments must be booked in advance. The photograph of the spa treatment has been used for illustrative purposes only and does not represent the products used during the facial.
Dinner Offer - Hey Lover
Valentine’s dinner is based on a 3 course set menu for 2 people. £5 supplement per person is required for the chateaubriand main. One cocktail is included with dinner per person. Available in Verve Grill and Buca Di Beppo on the 12th, 13th and 14th February 2016 only. Guests staying on the Valentines promotional package dine from this menu during their stay. Subject to availability. Tables must be pre-booked at the restaurant.
Rooms Offer - Village Loves Valentines
Book to stay on the 12th / 13th or 14th February 2016 only. Rates quoted are per room, per night based on 2 people sharing a standard room only. 3 course sharing dinner is included for 2 people on the night of your stay, plus an arrival cocktail each. Breakfast is not included. Offer is subject to availability and cannot be used in conjunction with any other promotions. Supplements apply for children and upgraded rooms. Full prepayment is required at time of booking which is non changeable and non transferable. Exclusive offer to village-hotels.co.uk
Mothers Day Spa Treat For Two
Mothers Day offer available to book to purchase until 07.03.16 and must be redeemed by 30.06.16. Subject to availability. Complimentary gift for Mum only on bookings made before 31st March 2016, whilst stocks last. Over 18's only. Please disclose any health or medical conditions at time of booking.