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LOCKDOWN - OPEN FOR KEY WORKERS & ESSENTIAL TRAVEL ONLY 

In light of restrictions in place to help prevent the spread of Covid-19, Village Hotels is currently only open to key workers and those on essential travel (during the dates below). 

England - between 5th Jan and 16th May 2021 

Scotland - between 26th Dec and  28th Feb 2021

Wales - between 20th Dec and 14th Mar 2021 

*All dates subject to Government updates*

During these dates, all other travel is not permitted. We understand this will be disappointing for our guests, but we have everything in hand. You do not need to contact us. For guests with reservations during this period, we will contact you (where we hold a valid email address) and give you the option to rebook or cancel your reservation. For any guest who has already paid for their stay and chooses to cancel, we will refund you in full (please allow 10 working days from your planned arrival date).      

Staying on Essential Travel?

Guests staying with us during the lockdown period should be advised that there will be limited guest services during this time, including the closure of key amenities and services. We would advise all guests to read important guest information here.       

YOUR QUESTIONS ANSWERED

We understand these changes will raise questions and we are working hard to answer all customer queries as quickly as possible. We are currently receiving a high volume of questions and queries therefore we would ask for your patience and understanding, as it may take a little longer than usual for us to reply.

Please check out our Frequently Asked Questions here.  

Village Hotels is committed to keeping our guests safe, and our hotels Covid compliant. Check out the measures we have put in place to keep our guests safe below.

Stay safe!  

 

IMPORTANT INFORMATION - NHS TEST AND TRACE 

To help stop the spread of COVID-19 and support public health we are required to collect contact information for all customers and visitors to Village Hotels. NHS Test & Trace require us to collect this data from the lead booker of each group or party and record the time, date, name & contact number. NHS Test and Trace will ask us for these records only where it is necessary, either because someone who has tested positive for COVID-19 has listed our premises as a place they visited recently, or because our premises have been identified as the location of a potential local outbreak of COVID-19. Your data will be kept only for this purpose and will be retained securely for 21 days and shared securely with the NHS if required.

VIEW OUR REOPENING RISK ASSESSMENT